Crashing Acrobat Pro and how to re - install
I have Acrobat X on my laptop, Mac OS 10.7.4, downloaded from the CS6 Cloud and also on my desktop Mac, OS 10.5 I think. Both versions crashing or corrupting my pdf files. So, on my laptop, because I couldn't find the 'disable' in the help function (I know now that I need to open a document in order to disable appear in help), I uninstalled Acrobat Pro. However, when I have the Application Manager, it said I already have Acrobat Pro installed. What should I do to have Pro installed new and working properly?
Hello, Lenore,.
I managed to solve this problem by running the cleanup CS6 for Mac tool and reinstall the Application Manager. Please follow the steps below.
1. close all Adobe Applications.
2 cleaning Downlaod CS6 tool and run it.
( Download the CS6 here cleaning tool : http://download.macromedia.com/pub/creativesuite/cleanertool/mac/AdobeCreativeSuiteCleaner Tool.dmg )
3. remove the CS6 applications using this tool.
4. download and run the Application Manager l.
To run CS6 tool, consult this document: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
(> If you still face issues please contact our Adobe support for help,)
( http://helpx.adobe.com/contact/ )
Tags: Acrobat
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