create dvd Windows continues to burn about 20 percent

Similar Questions

• create dvd Windows does not burn music and slideshow

  Windows 7... When I add the photos and music I can listen to samples and it is great. But after I burned the dvd and go to replay theres no music. the first time I did it, he put some music with it, but I changed some of the music and he burns the original stuff I had on this subject, not the new. Help, please

  I started all over from scratch, and it does not burn any music now.

  Hi tcfs,.

  Welcome to the Microsoft community. I'll help you with this problem.

  1. What is the brand and model of the computer?

  2. what security software is installed on the computer?

  3. what application did you use to burn the pictures and music?

  4 you get an error when you are unable to burn music on the disc?

  I suggest you to refer to these articles and check if they help.

  Burning disc for Windows 7 tips: http://windows.microsoft.com/en-US/windows7/Disc-burning-tips-for-Windows-7

  Burn a CD or DVD in Windows Media Center: http://windows.microsoft.com/en-US/windows7/Burn-a-CD-or-DVD-in-Windows-Media-Center

  Windows Media Player, frequently asked questions: http://windows.microsoft.com/en-US/windows7/Windows-Media-Player-frequently-asked-questions

  Let us know if you need assistance with any windows problem. We will be happy to help you.

• Create dvd Windows comes all of a sudden won't burn DVDs why?

  No seriously... I tried a new drive... new dics new codecs and now I'm 6 days and customers are upset

  create dvd Windows ruined me... I'm on vista. HELP >

  I did everything that that little cat deals at microsoft told to do me and NOTHING worked.

  I can only imagine that you tried to disable all filters
  DVD Maker...  If not, see the following article:

  How to burn DVDs with Windows DVD Maker
  http://www.7tutorials.com/how-burn-DVDs-Windows-DVD-Maker
  (scroll waaay down for...) What to do in case of problems)

  Always without success... it may be worth trying to save your
  project in Movie Maker in the. WMV video format and
  burn the DVD with DVD Flick free software:

  (FWIW) It's always a good idea to create a system
  Restore point before installing software or updates)

  DVD Flick
  http://www.videohelp.com/tools/DVD-flick
  (the download is: "dvdflick_setup_1.3.0.7.exe")
  (Download from (direct link) is the fastest).

  Save the file to your desktop or a folder on your
  hard drive and install from there.

  Be sure to read the Guide:
  http://www.dvdflick.NET/Guide.php

  Tutorials:

  Tutorial DVD Flick
  http://beginwithsoftware.com/videoguides/DVD-flick-Guide.html

  Burn any Format video DVD PC
  http://www.freevideoworkshop.com/dvdflicktutorial.htm

  AVI to DVD with DVD Flick Guide
  http://www.Digital-Digest.com/articles/AVI_to_DVD_using_DVD_Flick_page1.html

  To create a video DVD base that should play in most
  free-standing DVD players... try the following...

  First... read the DVD Flick Guide to familiarize
  with the program.

  Open DVD Flick and insert a blank DVD in your drive.

  If the window of Autorun from your computer... just close it.

  Click the project settings button and check... Video /.
  Target format... residents United States... Choose... NTSC /.
  Accept.

  The title button left click Add and navigate to your
  Video clips and select the ones you want on the DVD.

  You can have by selecting one and then use
  the up and down buttons.

  To allow a longer time on the DVD... left click the
  The project settings button / select video / open the target
  Bitrate of drop window. Choose a will more small number
  result in a longer time on the DVD. Press on... Accept.

  The vertical bar to the left of the screen will tell you
  How much compression you need.

  Left click on the button create DVD / OK / Yes / Yes.

  Please wait while the DVD is created.

  When the text "Completed successfully" is displayed you
  DVD Flick can close. Now you can eject your DVD
  and play in your DVD player.

  At some point you might want to buy more
  software advanced as Sony, Cyberlink, Nero, Roxio,
  Adobe, Ulead, etc... but at least it is a start.

  Good luck.

• create dvd Windows suddenly stopped working

  create dvd Windows was working then suddenly stopped working. It is said there is a burner or has been cut. I found where it says it is disabled, but could not im and I don't know how to activate it. I'm not as able to do a restore back to factory settings... someone who can help me I would be so very happy

  Hello aishafo,

  Run FixIt from Microsoft will fix a lot of problems with CD/DVD burning problems.
  Click on the link below:
  http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

  If please reply back and let us know if it helped to solve your problem.

  Sincerely,

  Marilyn
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• create dvd Windows will not import the mp4, how to get around it, someone knows?

  create dvd Windows will not import the mp4, how to get around it, someone knows?

  It must convert your mp4 to WMV format video, and then add the wmv in Windows DVD Maker.

  There are other formats supported by Windows, but I chose WMV format because it is the most reliable and foolproof format for Windows.

  You can google for a free video converter. No need to buy one, unless you are a 'huge' in the making of films and others.

  I use Prism video converter. It's free.

  I'm not fan of movie maker. Prism is what I need it to do.

  http://Prism-video-converter.en.softonic.com/

• create dvd Windows says that a compatible mpeg-2 video software for encoding must be installed

  Windows dvd maker and mpeg-2 Please help

  Why when I click on create dvd windows, it says compatible mpeg-2 video encoding software must be installed on your computer, sorry for typos

  OK, after searching on Google, the problem looks like a lot of people have the same problem but no answers I hope that someone here will

  Hello DeeSmuv & regjng,

  Thank you for your response back!

  How long have you not been able to access Windows DVD maker?  I suggest you visit the link below and following the steps to see if this solves the problem.  Have you ever been able to use Windows DVD Maker without any problems in the past?  Have you tried to do a system restore if it already worked?

  Supported decoders MPEG - 2 software DVD in Windows Media Player for Windows XP and Windows Vista
  http://support.Microsoft.com/kb/306331

  The tool using System Restore may not necessarily help you determine the problem. The System Restore tool uses points of restore to return the system files and settings to an earlier point in time. You can use it to restore the operating system to a point in time where you have not experienced the problem. When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

  How to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows Vista

  http://support.Microsoft.com/kb/936212/

  Engineer James Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

• Why do they play the widesceen films etched to create dvd windows in narrow image mode

  Why do they play the widesceen films etched to create dvd windows in narrow image mode

  Why do they play the widesceen films etched to create dvd windows in narrow image mode

  ==========================================
  A few thoughts... good luck...

  It might be useful if you set DVD Maker 16:9 before you import
  the source files. If this does not help... you could try to prepare the
  project in Windows Live Movie Maker (choice of widescreen).

  The aspect ratio seems to work in creation of DVD so better the
  video source is in the. WMV format.

  The following article might be worth a visit:

  Windows 7 - Windows DVD Maker Widescreen Workaround
  http://www.pcmech.com/article/Windows-DVD-Maker-widescreen-workaround/

• create dvd Windows Vista does not burn, saying that the disk is not writable

  WINDOWS DVD MAKER on VISTA.  Don't burn the disk.  Teling guard me drive is not a writable disc, but I know that it IS writable.  I dropped the slides, yet will not burn.   I gave up the video, still will not burn.  I gave up the audio, still will not burn.  I tried to burn with a single (audio, video or slides) and still no combustion.  Can anyone help?

  Disable all filters may be worth a try... see the following article:

  How to burn DVDs with Windows DVD Maker
  http://www.7tutorials.com/how-burn-DVDs-Windows-DVD-Maker
  (scroll down for...) What to do in case of problems)

  Maybe you have a problem with the hardware with the optical drive itself.

  Are you able to burn DVDs using other software?

  The following free DVD creation software can be worth a try:

  (FWIW) It's always a good idea to create a system
  Restore point before installing software or updates)

  DVD Flick
  http://www.videohelp.com/tools/DVD_Flick
  (the download is: "dvdflick_setup_1.3.0.7.exe")
  (Download from (direct link) is the fastest).

  Save the file to your desktop or a folder on your
  hard drive and install from there.

  Be sure to read the Guide:
  http://www.dvdflick.NET/Guide.php

  Tutorials:

  Tutorial DVD Flick
  http://beginwithsoftware.com/videoguides/DVD-flick-Guide.html

  Burn any Format video DVD PC
  http://www.freevideoworkshop.com/dvdflicktutorial.htm

  AVI to DVD with DVD Flick Guide
  http://www.Digital-Digest.com/articles/AVI_to_DVD_using_DVD_Flick_page1.html

  To create a video DVD base that should play in most
  free-standing DVD players... try the following...

  First... read the DVD Flick Guide to familiarize
  with the program.

  Open DVD Flick and insert a blank DVD in your drive.

  If the window of Autorun from your computer... just close it.

  Click the project settings button and check... Video /.
  Target format... residents United States... Choose... NTSC /.
  Accept.

  The title button left click Add and navigate to your
  Video clips and select the ones you want on the DVD.

  You can have by selecting one and then use
  the up and down buttons.

  Left click on the button create DVD / OK / Yes / Yes.

  Please wait while the DVD is created.

  When the text "Completed successfully" is displayed you
  DVD Flick can close. Now you can eject your DVD
  and play in your DVD player.

  At some point you might want to buy more
  software advanced as Sony, Cyberlink, Nero, Roxio,
  Ulead, etc... but at least it is a start.

  Good luck.

• create dvd Windows burned a disc once but won't burn the same files again

  I used the windows dvd creation (windows 7) and burned a video. I tried to burn the same video using the same files. It started the burn and went up to 99% and then I got an error message that it could not burn the video. I tried several disks and got the same answer every time. I put the burning speed to slow, always the same results. The error of the message box was a link to click on, and he said that he has no help for this topic in this version of windows.

  I used the windows dvd creation (windows 7) and burned a video. I tried to burn the same video using the same files. It started the burn and went up to 99% and then I got an error message that it could not burn the video. I tried several disks and got the same answer every time. I put the burning speed to slow, always the same results. The error of the message box was a link to click on, and he said that he has no help for this topic in this version of windows.

  =========================================
  Might be interesting to try to disable all filters as described
  in the following article.

  How to burn DVDs with Windows DVD Maker
  http://www.7tutorials.com/how-burn-DVDs-Windows-DVD-Maker
  (scroll waaay down for...) What to do in case of problems)

  Personally, I think would be best to use the followig
  freware to create an ISO of your DVD file already successful
  and then burn as many copies as you want using the ISO file.
  This way the files do not have to be re-encoded with each engraving.

  FWIW... it's always a good idea to create a system
  Restore point before installing software or updates)

  Click left on the green circle with the white arrow... it is said
  «Click here to download»

  Download ImgBurn:
  http://www.Digital-Digest.com/software/download.php?sid=470&SSID=0&did=1
  (The download is: SetupImgBurn_2.5.7.0.exe)

  (During the installation there will be an option to install
  Shortcuts of UniBlue and the "Ask Toolbar"... you can
  you want to deselect those)

  The following tutorials may be worth a visit:

  How to create an image file of a disc with ImgBurn
  http://Forum.ImgBurn.com/index.php?showtopic=6379

  How to write an image file to a disc with ImgBurn
  http://Forum.ImgBurn.com/index.php?showtopic=61

  Good luck...

• create dvd Windows has stopped working suddenly.

  in add items from the DVD window, the system suddenly crashes and I get the message... quote Microsoft Windows... next line... Windows DVD maker has stopped working... next para... A problem caused the blocking of the program works correctly. Windows will close the program and notify you if a solution is available. Unquoteemember - this is a public forum so never post private information such as numbers of mail or telephone!

  Ideas:

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

  Hi toofanmail,

  1. you remember to make changes to the computer before this problem?

  2. you have any third-party DVD burning software installed on the computer?

  If you have any third-party CD/DVD burning software, uninstall them temporarily & check if Windows DVD Maker works correctly.

  You can also check the event log to find out what is causing the problem.
  Check out the link:

  http://Windows.Microsoft.com/en-us/Windows-Vista/open-Event-Viewer

  Also check out the link:

  Solve problems with creating a DVD-Video DVD Maker usingWindows

  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-creating-a-DVD-video-using-Windows-DVD-Maker

  Hope this information is useful.

  Jeremy K
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• Problem creating DVD Windows 7

  Hello

  I've recently updated 7 of Windows Movie Maker.  My HP computer was purchased new in spring 2011. It says in my properties that my new version of Movie Maker is 2012. However, he is not seen an update for DVD Maker. I work on a pretty long video in Movie Maker for months and wanted to burn it to a DVD just to see what it looks like on my LCD TV and see if I can see things I want to change. But DVD Maker says that it does not support the file. I noticed that the file is no longer ".wmv" but is now ".wmvlp" or something like that. IM at work so not sure. My question is that it seems obvious that the update for Movie Maker is not compatible with the old DVD Maker but I can't find an upgrade for DVD Maker. I like the creation of Windows 7 DVd and don't really want to install a different source for burning a DVd is there something I can do or install so that my DVd Maker burn my videos? Move Maker was seen some questions and that's why I updated and it works fine now. But now it seems to not be supported by the creation of DVDs. can help you and I would like to know if there is anything I can do to fix this? I would really appreciate it. I pray that he is simply a patch or a download that I need to try.

  Hello

  I've recently updated 7 of Windows Movie Maker.  My HP computer was purchased new in spring 2011. It says in my properties that my new version of Movie Maker is 2012. However, he is not seen an update for DVD Maker. I work on a pretty long video in Movie Maker for months and wanted to burn it to a DVD just to see what it looks like on my LCD TV and see if I can see things I want to change. But DVD Maker says that it does not support the file. I noticed that the file is no longer ".wmv" but is now ".wmvlp" or something like that. IM at work so not sure. My question is that it seems obvious that the update for Movie Maker is not compatible with the old DVD Maker but I can't find an upgrade for DVD Maker. I like the creation of Windows 7 DVd and don't really want to install a different source for burning a DVd is there something I can do or install so that my DVd Maker burn my videos? Move Maker was seen some questions and that's why I updated and it works fine now. But now it seems to not be supported by the creation of DVDs. can help you and I would like to know if there is anything I can do to fix this? I would really appreciate it. I pray that he is simply a patch or a download that I need to try.

  ============================================
  You mention that you are working on a long video and I feel that I
  should warn you that the large, complex projects tend to cause
  a problem or is damaged. It is usually best if you create
  several small projects and combine them into a final video
  after they are saved in the. WMV format.
  ============================================

  In any case...

  Seems that you are working with one. WLMP Movie Maker Project
  file instead of a. WMV video file.

  Another type of project file is the file MSDVD of DVD Maker.

  .msdvd file extension
  http://www.Cryer.co.UK/file-types/m/msdvd.htm

  (If the DVD Maker will not import the.) A WLMP file... maybe, it will be important
  Jeh WMV video file)

  The following steps should help you to save your project as a. WMV:

  Originally posted by Leonard_Su

  1. Open Movie Maker and open the project file, you (.wlmp)

  2. in the window of the program, press these keys on your selection of keyboard ALT + F
  Save Movie and choose recommended for this project.

  3. once choose your preferred destination where you want to save the
  film.

  4. change the name of the movie file and the file format of the film. (You can
  choose. WMV or MPEG-4 If you are using the latest version of Movie Maker
  2012 if you choose. (WMV)

  5. click on the button Save.

  Here are links to a few tutorials DVD Maker:

  Windows 7 - burn a video DVD with Windows DVD Maker disc
  http://Windows.Microsoft.com/en-us/Windows7/burn-a-DVD-video-disc-with-Windows-DVD-Maker
  (Windows 7 Home Premium / Professional / Ultimate / Enterprise)

  Create DVDs using DVD Maker in Windows 7 home
  http://www.online-tech-tips.com/Windows-7/Windows-7-DVD-Maker-tutorial/

  Windows 7 - How to burn DVDs with Windows DVD Maker
  http://www.7tutorials.com/how-burn-DVDs-Windows-DVD-Maker

  Windows 7 - Windows DVD Maker - manual
  http://www.SevenForums.com/tutorials/54090-Windows-DVD-Maker-how-use.html

  (1) creating video DVD with Windows DVD Maker (part 1)
  http://allcomputers.us/Windows_7/creating-video-DVDs-with-Windows-DVD-Maker-(part-1).aspx

  (2) creating video DVD with Windows DVD Maker (part 2)-
  Add your photos and videos, and definition of the order of play
  (part-2)---Adding-Your-Pictures-and-Videos,-and-Setting-the-Play-Order.aspx http://allcomputers.us/Windows_7/creating-video-DVDs-with-Windows-DVD-Maker-

  (3) creating video DVD with Windows DVD Maker (part 3)-
  Set playback and DVD burning & DVD Menu Customization Options
  (part-3)---Setting-the-DVD-Burning-and-Playback-Options---Customizing-the-DVD-Menu.aspx http://allcomputers.us/Windows_7/creating-video-DVDs-with-Windows-DVD-Maker-

  (4) creation of video DVD with Windows DVD Maker (part 4)
  http://allcomputers.us/Windows_7/creating-video-DVDs-with-Windows-DVD-Maker-(part-4).aspx

• Why does create dvd windows not recognize files in the pictures folder even if it shows the files

  I can call the files to the top of the photo folder until I tried to burn a disc and then create dvd does not recognize

  I can call the files to the top of the photo folder until I tried to burn a disc and then create dvd does not recognize

  ===========================================

  You receive an error message? If so, what does say?

  Sometimes it helps to turn off the filters.

  See the following article:

  How to burn DVDs with Windows DVD Maker
  http://www.7tutorials.com/how-burn-DVDs-Windows-DVD-Maker
  (scroll waaay down for...) What to do in case of problems)

• create dvd windows movie maker and Windows stopped working

  I've never had a problem with the creation of dvd windows or windows movie maker, but all of a sudden, the two do not work. In windows, creating DVDs when I add items to the dvd maker screen becomes transparent and stops working and I get an error message saying that windows dvd maker has stopped working, windows will notify if a solution is available, etc.. Same thing with windows movie maker. I have already registered the module 'iac25_32.ax' and I installed windows vista service pack 2, but it did not help. Here are the details of the problem:

  Creating Windows dvd;

  Problem event name: APPCRASH

  Application name: DVDMaker.exe

  Application version: 6.0.6002.18005

  Application timestamp: 49e02385

  Fault Module name: xvid.ax

  Fault Module Version: 0.0.0.0

  Timestamp of Module error: 3e86de1e

  Exception code: c0000094

  Exception offset: 0003dd11

  OS version: 6.0.6002.2.2.0.256.1

  Locale ID: 16393

  Additional information 1: fd00

  More information 2: ea6f5fe8924aaa756324d57f87834160

  Additional information 3: fd00

  Additional information 4: ea6f5fe8924aaa756324d57f87834160

  Bucket ID: 1294330809

  Director of Windows: -.

  Problem event name: APPCRASH

  Application name: MOVIEMK.exe

  Application version: 6.0.6002.18005

  Application timestamp: 49e0238f

  Fault Module name: xvid.ax

  Fault Module Version: 0.0.0.0

  Timestamp of Module error: 3e86de1e

  Exception code: c0000094

  Exception offset: 0003dd11

  OS version: 6.0.6002.2.2.0.256.1

  Locale ID: 16393

  Additional information 1: fd00

  More information 2: ea6f5fe8924aaa756324d57f87834160

  Additional information 3: fd00

  Additional information 4: ea6f5fe8924aaa756324d57f87834160

  I've never had a problem with the creation of dvd windows or windows movie maker, but all of a sudden, the two do not work. In windows, creating DVDs when I add items to the dvd maker screen becomes transparent and stops working and I get an error message saying that windows dvd maker has stopped working, windows will notify if a solution is available, etc.. Same thing with windows movie maker. I have already registered the module 'iac25_32.ax' and I installed windows vista service pack 2, but it did not help. Here are the details of the problem:

  Creating Windows dvd;

  Problem event name: APPCRASH

  Application name: DVDMaker.exe

  Application version: 6.0.6002.18005

  Application timestamp: 49e02385

  Fault Module name: xvid.ax

  Fault Module Version: 0.0.0.0

  Timestamp of Module error: 3e86de1e

  Exception code: c0000094

  Exception offset: 0003dd11

  OS version: 6.0.6002.2.2.0.256.1

  Locale ID: 16393

  Additional information 1: fd00

  More information 2: ea6f5fe8924aaa756324d57f87834160

  Additional information 3: fd00

  Additional information 4: ea6f5fe8924aaa756324d57f87834160

  Bucket ID: 1294330809

  Director of Windows: -.

  Problem event name: APPCRASH

  Application name: MOVIEMK.exe

  Application version: 6.0.6002.18005

  Application timestamp: 49e0238f

  Fault Module name: xvid.ax

  Fault Module Version: 0.0.0.0

  Timestamp of Module error: 3e86de1e

  Exception code: c0000094

  Exception offset: 0003dd11

  OS version: 6.0.6002.2.2.0.256.1

  Locale ID: 16393

  Additional information 1: fd00

  More information 2: ea6f5fe8924aaa756324d57f87834160

  Additional information 3: fd00

  Additional information 4: ea6f5fe8924aaa756324d57f87834160

  ==================================
  It looks like the xvid.ax filter might be the problem?

  Might be interesting to try to open Movie Maker and go to...
  Tools / Options / Compatibility tab and disable all the
  filters... or simply click on the button restore all default settings.

  The following links may be also worth a visit:

  DVD Maker has stopped working
  http://social.answers.Microsoft.com/forums/en-us/vistapictures/thread/edcb015f-9431-4d89-95e8-531db1f26c77

  Video filters in Windows DVD Maker: frequently asked questions
  http://Windows.Microsoft.com/en-us/Windows7/video-filters-in-Windows-DVD-Maker-frequently-asked-questions

  Windows Vista-
  Video filters in Windows Movie Maker:
  Frequently asked questions
  http://Windows.Microsoft.com/en-us/Windows-Vista/video-filters-in-Windows-Movie-Maker-frequently-asked-questions

  Volunteer - MS - MVP - Digital Media Experience J - Notice_This is not tech support_I'm volunteer - Solutions that work for me may not work for you - * proceed at your own risk *.

• create dvd Windows preview disc fine but audio quality has decreased after the midpoint

  It is my first experience with the creation of windows dvd in Windows 7.  It is simple to use with regard to loading photos and songs; I've added 400 pictures and 14 songs.  all previewed well but not serious dvd reproduce the same audio quality.  first half was ok, but then the audio quality degraded, agitated on the first and full entry finally put an end to all audio and video.  Repeat the burning process and the next dvd had the same question.

  need help please!

  It is my first experience with the creation of windows dvd in Windows 7.  It is simple to use with regard to loading photos and songs; I've added 400 pictures and 14 songs.  all previewed well but not serious dvd reproduce the same audio quality.  first half was ok, but then the audio quality degraded, agitated on the first and full entry finally put an end to all audio and video.  Repeat the burning process and the next dvd had the same question.

  need help please!

  ===========================================================
  Have you used an assortment of Audio files... IOW... not all from the same source?

  May be that one or more of your source files are not fully compatible or are corrupted.

  The more reliable format for audio in Movie Maker and DVD Maker is WMA.

  Also... the following article is maybe worth a visit:

  How to burn DVDs with Windows DVD Maker
  http://www.7tutorials.com/how-burn-DVDs-Windows-DVD-Maker
  (scroll waaay down for...) What to do in case of problems)

• CREATE DVD WINDOWS STOPPED WORKING / CAN'T READ DOWNLOADED VIDEOS, I BURNED A DVD ON THIS PIECE OF JUNK AND NEVER COULD BURN AGAIN, IS WHY MICROSOFT DO NOT WANT TO HELP ME WITH THIS COMPUTER

  I DON'T KNOW MUCH ABOUT COMPUTERS I KNOW JUST THE STORE I BOUGHT THIS COMPUTER FROM IS OUT OF BUS. JUST LIKE ME I'M NO LONGER WORKS I WANT JUST THIS DVD PROBLEM SOLVED

  Hello
   
  The "WINDOWS DVD MAKER has STOPPED working" is a common error, and there are several causes for this.
   
  We recommend that you check the event log to find out what is causing the problem and view details of return.
  1. open Event Viewer by clicking the Start button, click on the Control Panel, clicking system and Maintenance, clicking Administrative Tools, and then double-click Event Viewer.
  2. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
   
  Visit this link for more information: http://windows.microsoft.com/en-US/windows-vista/Open-Event-Viewer
   
  After the details of the event log, so that we can help you better.
   
  Kind regards
  Syed
  Answers from Microsoft supports the engineer.