Creating a PDF file is suspended whenever and wherever it is started

Hello

We use Adobe Acrobat 9 (v9.55) and one of our colleagues has a weird problem.

When it tries to create a PDF from Word on the Adobe PDF Plugin he gets asked twice for the location where to save the PDF file and after that, conversion hangs about 10%.

We also tried the following:

We tried the Adobe PDF printer, the print job is finished, but no file is created.

We tried to create the PDF file in Acrobat itself, but the same problem like in Word, conversion crashes at 10%

We tried reinstalling Acrobat but no change.

We also tried different Word files without change

Unfortunately there is no error message any in Windows logs.

Someone has an idea what the problem might be and how possible to solve this problem?

I saw reports about this being related to the printer in line waiting. You can check this option. You can also just go to help > repair Acrobat.

Tags: Acrobat

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