Creating cloud install app checks incorrect e-mail address

I have CS3 on my computer that I bought a while back (directly through Adobe).  I also have a CS6 version that my business partner bought for me on his account. Yesterday when I signed up for an individual account of CC I registered through my account information and electronic mail.  But when I run the Installer app CC, he wants a verification e-mail to my business partner.  I can only assume that Adobe upgraded me with its CS6 and not my CS3 version.  I've since uninstalled CS6 and want to start over, but online chat and phone support did not help.  Lose valuable time.  Help, please!

Hi Erik Hutch,

You can try this:

Please rename the OOBE folder from the following location

Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE


Mac OS: /Users/ [user name] / folder/Library/Application Support / Adobe / OOBE

After you rename the folder OOBE please reboot the machine and then launch the application once more.

(To see the hidden AppData folder, files, folders, file name extensions see view |) Windows XP, Vista, Windows 7.

To access the hidden user library folder, see library user access hidden files. Mac OS 10.7 Lion.)

Where this is not the problem, contact the Adobe Support through http://adobe.ly/yxj0t6.

Kind regards

Baudier

Tags: Adobe

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