Creating cloud updates fail because the U43M1D212 error
Problem:
Creative Cloud desktop is installed. Connect on cloud creative works. Applications can be installed, BUT applications cannot be updated. Error message: "cannot happen on the Adobe servers."
System:
Windows 7 Ultimate, 64-bit
What I've tried so far:
1. all uninstalled, ran CC Cleaner Tool, computer rebooted, reinstalled.
2 disabled the Windows Firewall and Microsoft Security Essentials. The router is reloaded. -It is a home network, not a managed network.
3 checked everything this page told me to: sign activation, or connection errors. CC, CS6, CS5.5
-Internet connection is fine
-Course work sites
-Hosts file is clean
-GlobalSign Root CA certificate is OK, just to be sure, I downloaded a new copy and re-installed the certificate
4 checked aamu.log in the users folder. It shows the chain of U43M1D212 error as the reason code to download update failed.
Help, please.
Thanks Paolo. I have reviewed the case and appreciate the abstract.
Do you already have the Traceroute report for swupdl.adobe.com results you provided ISP, Eircom? I would agree that same your own tests, it seems to be tied to your ISP. They should be able to take your traceroute results and report any irregularity to the hosted servers.
As an alternative, you can try using another reliable DNS server. He can't help if there is a lack of infrastructure, but it is the test only replacing, I can think of if you are unable to change your Internet Service provider.
I did a quick search on our data on the case before responding to this message. I found three different people, using Eircom, who have all the failures reported in the last month update.
We invite you to also make reference to this discussion with Eircom.
Tags: Adobe
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PP 8.0.1 update failed with the generic error U44M1P7
Hi all
Have a problem with the last update Premiere Pro (8.0.1)
All other updates have worked except for the PP.Have you checked this Installation failed. Error U44M1P7 | Updates but without success.
- Relaunch update does not work
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"Installation successful but not a patch.
still the same error of U44M1P7.
Something seems wrong with this update - at least for me, any help with this problem would be appreciated.
I am running Win7 SP1 x 64 (latest updates), US language with Belgian French keyboard.
Here's a copy of the updated installation log file:
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. Visit http://www.adobe.com/go/loganalyzer/ for more information
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. START - Installer Session
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. Version of RIBS: 8.0.0.22
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. Version of the OS Win: 6.1.1.0 64-bit Type: 1
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. : TIMER: [Total timer]
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. CHECK: Single Instance
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. CHECK: credentials
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. Load deployment file
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. DeploymentFiles option not given
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. CHECK: Another installer native OS already running
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. Create required folders
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. Assuming the installation mode
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. Search for path source install
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. Media Sync DB...
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. : TIMER: [synchronize media DB]
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. Pre check media db sync
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. End of pre check media db sync. Exit code: 0
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. : TIMER END: [media DB Sync] took 337,888 milliseconds (0,337888 seconds) DTR = 449,853 Kbps (0,439309 Mbps)
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. Ready to initialize the session started by...
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. : TIMER: [CreatePayloadSession]
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. -START - updated media Sources - BEGIN-
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. Update source path: C:\Users\Bernard Focquet\AppData\Local\Temp\Adobe\AAMUpdater\AdobePremierePro-8.0.0-Trial\8.0.1\setup
08/10/14 09:35:35:566 | [INFO] | | OOBE. OF | | | | 5264. Update media info for: {D3D68082-40F8-4EDD-9576-9315561C7991}
08/10/14 09:35:35:567 | [INFO] | | OOBE. OF | | | | 5264. Ignoring the original being local installation source data
08/10/14 09:35:35:567 | [INFO] | | OOBE. OF | | | | 5264. Type: order 0, volume: 1, media: PremierePro_CC_8_0_1_upd
Path: C:\Users\Bernard Focquet\AppData\Local\Temp\Adobe\AAMUpdater\AdobePremierePro-8.0.0-Trial\8.0.1\setup\payl oads\AdobePremierePro8AllTrial-170714072626\Install.db
08/10/14 09:35:35:567 | [INFO] | | OOBE. OF | | | | 5264. -Updated media Sources - the END-
08/10/14 09:35:35:571 | [INFO] | | OOBE. OF | | | | 5264. Support for the version of COAST range: [0.0.0.0,8.0.0.22]
08/10/14 09:35:35:571 | [INFO] | | OOBE. OF | | | | 5264. -CreatePayloadSession: the machine is x 64-
08/10/14 09:35:38:474 | [INFO] | | OOBE. OF | | | | 5264. _ Check _ subscribers dependence
08/10/14 09:35:38:474 | [INFO] | | OOBE. OF | | | | 5264. Order of operation BEGIN all the payloads of session: library (requires, satisfied)
08/10/14 09:35:38:474 | [INFO] | | OOBE. OF | | | | 5264. Adobe Premiere Pro 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 CC {D3D68082-40F8-4EDD-9576-9315561C7991}: 0 (0.0)
08/10/14 09:35:38:474 | [INFO] | | OOBE. OF | | | | 5264. COMPLETE the operation order for all the payloads of session: library (requires, satisfied)
08/10/14 09:35:38:476 | [INFO] | | OOBE. OF | | | | 5264. Patch for Adobe Premiere Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991} can be applied to the product Adobe first Pro CC 2014 8.0.0.0 {07BE616F-9E42-4C90-AF4F-0F32A5B088E7}
08/10/14 09:35:45:714 | [INFO] | | OOBE. OF | | | | 5264. Affecting the property 'installSourcePath': C:\Users\Bernard Focquet\AppData\Local\Temp\Adobe\AAMUpdater\AdobePremierePro-8.0.0-Trial\8.0.1\setup
08/10/14 09:35:45:714 | [INFO] | | OOBE. OF | | | | 5264. Definition of property 'mode': silencer
08/10/14 09:35:45:714 | [INFO] | | OOBE. OF | | | | 5264. Affecting the property 'updateManifestPath': C:\Users\Bernard Focquet\AppData\Local\Adobe\AAMUpdater\1.0\Data\AdobePremierePro-8.0.0-Trial\8.0.1\8.0.1. XML
08/10/14 09:35:45:714 | [INFO] | | OOBE. OF | | | | 5264. Setting the property "workflow": update
08/10/14 09:35:45:714 | [INFO] | | OOBE. OF | | | | 5264. Replace the "extensionsOnly" property to: 1
08/10/14 09:35:45:714 | [INFO] | | OOBE. OF | | | | 5264. Replace the 'mode' property to: silent
08/10/14 09:35:45:714 | [INFO] | | OOBE. OF | | | | 5264. Replace the "patchesOnly" property to: 1
08/10/14 09:35:45:714 | [INFO] | | OOBE. OF | | | | 5264. Replace the "updateManifestPath" property to: C:\Users\Bernard Focquet\AppData\Local\Adobe\AAMUpdater\1.0\Data\AdobePremierePro-8.0.0-Trial\8.0.1\8.0.1. XML
08/10/14 09:35:45:714 | [INFO] | | OOBE. OF | | | | 5264. Replace the "workflow" property to: update
08/10/14 09:35:45:714 | [INFO] | | OOBE. OF | | | | 5264. Find actions of payload:
08/10/14 09:35:45:714 | [INFO] | | OOBE. OF | | | | 5264. Decide which mode of installation to use...
08/10/14 09:35:45:717 | [WARNING] | | OOBE. OF | | | | 5264. DW016: NOTES: impossible to define action to load Adobe first Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991} because it is already updated by the payload 2014_8.1.0_AdobePremierePro8AllTrial Adobe Premiere Pro CC 8.1.0.0 {86533270-688F-41EF-8823-C607326C3099}
08/10/14 09:35:45:717 | [WARNING] | | OOBE. OF | | | | 5264. DW016: NOTES: impossible to define action to load Adobe first Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991} because it is already updated by the payload 2014_8.1.0_AdobePremierePro8AllTrial Adobe Premiere Pro CC 8.1.0.0 {86533270-688F-41EF-8823-C607326C3099}
08/10/14 09:35:45:717 | [INFO] | | OOBE. OF | | | | 5264. Setting START asked actions of payload
08/10/14 09:35:45:719 | [INFO] | | OOBE. OF | | | | 5264. Value returned by searches for payload: Adobe Premiere Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991} is: true
08/10/14 09:35:45:719 | [INFO] | | OOBE. OF | | | | 5264. Action for Adobe Premiere Pro 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 CC string {D3D68082-40F8-4EDD-9576-9315561C7991} is installed
08/10/14 09:35:45:719 | [WARNING] | | OOBE. OF | | | | 5264. DW016: NOTES: impossible to define action to load Adobe first Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991} because it is already updated by the payload 2014_8.1.0_AdobePremierePro8AllTrial Adobe Premiere Pro CC 8.1.0.0 {86533270-688F-41EF-8823-C607326C3099}
08/10/14 09:35:45:720 | [INFO] | | OOBE. OF | | | | 5264. Setting END asked actions of payload
08/10/14 09:35:45:721 | [INFO] | | OOBE. OF | | | | 5264. INSTALLDIR managed validation of main path path: C:\Program Files\Adobe
08/10/14 09:35:45:721 | [INFO] | | OOBE. OF | | | | 5264. Operations START InstallOperationsQueue unordered
08/10/14 09:35:45:721 | [INFO] | | OOBE. OF | | | | 5264. Adobe first Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991}: operation no
08/10/14 09:35:45:721 | [INFO] | | OOBE. OF | | | | 5264. Unordered InstallOperationsQueue to END operations
08/10/14 09:35:45:721 | [ERROR] | | OOBE. OF | | | | 5264. DW028: InstallOperationsQueue: instruction set is empty
08/10/14 09:35:45:721 | [INFO] | | OOBE. OF | | | | 5264. Payloads were committed before the flight.
08/10/14 09:35:45:721 | [INFO] | | OOBE. OF | | | | 5264. Call pre-sessional custom Hook
08/10/14 09:35:45:722 | [INFO] | | OOBE. OF | | | | 5264. Operations START InstallOperationsQueue unordered
08/10/14 09:35:45:722 | [INFO] | | OOBE. OF | | | | 5264. Adobe first Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991}: operation no
08/10/14 09:35:45:722 | [INFO] | | OOBE. OF | | | | 5264. Unordered InstallOperationsQueue to END operations
08/10/14 09:35:45:722 | [ERROR] | | OOBE. OF | | | | 5264. DW028: InstallOperationsQueue: instruction set is empty
08/10/14 09:35:45:722 | [FATAL] | | OOBE. OF | | | | 5264. DW028: Could not open the queue of the operation
08/10/14 09:35:47:792 | [INFO] | | OOBE. OF | | | | 5264. Total number of installed components: 0
08/10/14 09:35:47:792 | [INFO] | | OOBE. OF | | | | 5264. Total components repaired: 0
08/10/14 09:35:47:792 | [INFO] | | OOBE. OF | | | | 5264. Total number of removed components: 0
08/10/14 09:35:47:792 | [INFO] | | OOBE. OF | | | | 5264. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
08/10/14 09:35:47:792 | [INFO] | | OOBE. OF | | | | 5264. Restarting your computer is recommended:
08/10/14 09:35:47:792 | [INFO] | | OOBE. OF | | | | 5264. In order to complete the installation, restart the computer
08/10/14 09:35:47:792 | [INFO] | | OOBE. OF | | | | 5264. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
08/10/14 09:35:47:792 | [INFO] | | OOBE. OF | | | | 5264. Call post-Forum custom Hook
08/10/14 09:35:47:792 | [INFO] | | OOBE. OF | | | | 5264. : TIMER END: [Total Timer] took 12572,3 milliseconds (12,5723 seconds) DTR = 19039,9 Kbps (18,5937 Mbps)
08/10/14 09:35:48:792 | [INFO] | | OOBE. OF | | | | 5264. -------------------------------------- Summary --------------------------------------
08/10/14 09:35:48:792 | [INFO] | | OOBE. OF | | | | 5264. -fatal error 1, 2 (s) error
08/10/14 09:35:48:792 | [INFO] | | OOBE. OF | | | | 5264. Version of the OS Win: 6.1.1.0 64-bit Type: 1
08/10/14 09:35:48:792 | [INFO] | | OOBE. OF | | | | 5264.
08/10/14 09:35:48:792 | [INFO] | | OOBE. OF | | | | 5264. ERROR: DW028: InstallOperationsQueue: instruction set is empty
08/10/14 09:35:48:792 | [INFO] | | OOBE. OF | | | | 5264. ERROR: DW028: InstallOperationsQueue: instruction set is empty
08/10/14 09:35:48:792 | [INFO] | | OOBE. OF | | | | 5264. FATAL: DW028: could not open the queue of the operation
08/10/14 09:35:48:792 | [INFO] | | OOBE. OF | | | | 5264.
08/10/14 09:35:48:792 | [INFO] | | OOBE. OF | | | | 5264. Please find the error string above to find when the error occurred.
08/10/14 09:35:48:792 | [INFO] | | OOBE. OF | | | | 5264. These errors resulted in installer exit code mentioned below.
08/10/14 09:35:48:792 | [INFO] | | OOBE. OF | | | | 5264. -------------------------------------------------------------------------------------
08/10/14 09:35:48:792 | [INFO] | | OOBE. OF | | | | 5264.
08/10/14 09:35:48:792 | [INFO] | | OOBE. OF | | | | 5264. Exit code: 7 - could not complete the silent workflow.
08/10/14 09:35:48:792 | [INFO] | | OOBE. OF | | | | 5264. Please see specific errors for troubleshooting. For example, ERROR: DW028...
08/10/14 09:35:48:792 | [INFO] | | OOBE. OF | | | | 5264. *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/10/14 09:35:48:792 | [INFO] | | OOBE. OF | | | | 5264. END - Installer Session
08/10/14 09:35:48:792 | [INFO] | | OOBE. OF | | | | 5264. *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
See you soon,.
Bernard
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Question
I have another type of problem with Firefox
Description
Window "Ready to Install" Firefox "Software Update" appeared. The folder "C:\Program Files\Mozilla Firefox\updates\0" contained the files update.mar, update.status and update.version. Each of the 3 files have been deleted. The next time that Firefox has been started, no update occurred because update files were missing. In the Menu bar, clicking Help showed in the menu drop-down that "apply downloaded update now" was always on the list. By clicking on "Apply downloaded update now" open "Software Update" window "Ready to install update", so that Firefox still considers that the update files exist, but they do not. In the window "Software Update", by clicking on "Restart Firefox" restart of Firefox, but once again it there's no update, and remains "apply downloaded update now" on the Help menu. How can "Apply downloaded update now" be replaced by "Check for Updates" so the update files can be downloaded?
Version of Firefox
3.6.3
Operating system
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User Agent
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; RV:1.9.2.3) Gecko/20100401 Firefox/3.6.3
Plugins installed
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- Adobe PDF plugin for Firefox and Netscape "9.3.2.
- Default plugin
- Foxit Reader plugin for Firefox and Netscape
- Shockwave Flash 10.0 r45
- Version 1.0.3 copyright 1996-2009 The VideoLAN Teamhttp: / /www.videolan.org/
You can manually reset the software update feature by closing Firefox and remove the file "updates" (which seems you have done) and the two files "active - update.xml" and "updates.xml" - these are in the installation (C:\Program Files\Mozilla Firefox) directory or in the profile folder (C:\Documents and Settings\nom_utilisateur\Application Data\Mozilla\Firefox\Profiles\something.default).
If it does not, see our KB article How to resolve the failure of the update of Firefox update error message - the section of 'last resort' can be useful, or or read this article from MozillaZine KB, software update.
Please let us know how the above work, and if we can be of further assistance.
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Windows updates fails with the 0X8007F064 error code
Title: Windors update fails with Ox8007F064 failure code.
This is a cumulative update for ActiveX Killbits for Windows XP. I have tried Microsofts avenues and attach it to the M.. I ran Spyware, Malware and I continue to get the message that I have to update Windows, but it won't and gives me the Ox8007F064 fault code. I can't find information about this code or help at this stage.
Hello
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http://support.Microsoft.com/kb/322756/Method 2: I also suggest you to follow the steps from the link and check if it helps.You cannot install some programs or updates
http://support.Microsoft.com/kb/822798
Warning: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:How to back up and restore the registry in Windows XP?
http://support.Microsoft.com/kb/322756/
Note: You can ignore the 7 method to perform the upgrade in-place.Method 3: If the problem persists, I also suggest that you install the updates in clean boot mode and check.
Step 1: I suggest to maintain the computer in clean boot mode and check if the problem persists.
A clean boot to check if startup item or services to third-party application is causing this issue.
You can read the following article to configure the computer to boot:
How to configure Windows XP to start in a "clean boot state"?
http://support.Microsoft.com/kb/310353Note: After you have used the boot is a way to solve your problem, you can follow these steps to configure Windows XP to start normally.- Click Startand then click run.
- Type msconfig and click OK.
The System Configuration utility dialog box appears. - Click the general tab, click Normal Startup - load all device drivers and services, and then click OK.
- When you are prompted, click restart to restart the computer.
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Creating cloud update fails with error code 50 windows 8.1
What is the error code 50?
Try to complete all the background Adobe processes and refresh to
otherwise try to work then
"Failed to install" error Creative Cloud Desktop application
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Several Windows updates fail with the same error code 80070081 0 x
Anyone has any idea why? I just run SFC/scannow and restarted the computer, but no joy.
Thank you for your help. When I wrote the first time, I had already tried your mentioned basic steps. : D I was troubleshooting computers for friends and family for a long time, and I'm a fan of CCleaner (one of the first things I install on any computer!). Unfortunately, they had not solved the problem.
I have not run Windows repair tool. It is a work computer, and because my colleague use it almost all the time, I didn't have enough time to play with him. Anyway, he had a program called "Advanced Systemcare v.6" that someone had already loaded. A scan with the program detected and repaired something that solves the problem of failure of Windows Update.
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I have been a token of debugging and apps on my device Z10 hundreds of times from the command line and Momentics but this time I am confused.
I am trying to create a token of debugging (in command line and Momentics) and deploy it in my Z10 camera, but it does not work. In both cases, I get the following error.
"Error: Code signing request has failed because the value debug token of Type Package is not allowed."
2 things have happened recently that make this potentially different situation.
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(b) there was something new regarding signing apps with your blackberry ID?
I was a little out of the loop for 1-2 months so please forgive me if this problem is very obvious... I am looking for a clue to what I'm doing wrong.
This has been fixed on both of your accounts. It was a problem of account setup. We're looking at what caused it to prevent it from happening in the future.
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I received a notice that my auto renew failed because the credit card could not be processed. I've updated the information, now how to make certain that my fee was properly paid?
HI nocaldavid,
If you're referring to your ExportPDF subscription, I can confirm that it has renewed successfully. The next in your account billing date is November 27, 2015, and the account is active.
You can find a receipt for your payment by following the instructions in this document: manage your membership and your payment. Creative cloud. Look in the section payment & credit card.
Best,
Sara
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My iPAD asks me to update to OS 9.3, but the update fails because it says that the iPAD is not connected to the internet and when I connect to my computer iTunes it say my OS is up to date. Help, please.
I'm surprised to hear that for an iPad 2 that the issue had apparently been set for 2 s. Please see this for more details as I know them. Maybe the servers at your site have not been updated yet for the new version of the iPad 2. ???
Apple released the update iOS 9.3 for older devices (air of iPad and previous iPhone, 5 s and previous) due to problems with Activation. See the following for details and possible solutions.
http://www.IMore.com/Apple-working-iOS-93-fix-older-iPhone-iPad
https://support.Apple.com/en-us/HT206203
A new version for the iPad 2 is now available which does not require the activation step. A new version for other devices is not yet available.
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When I tried to log in it freezes for a while, then he said "signing into Windows Live messenger failed because the server is temporarily unavailable. "Please try again later".
Error code: 8e5e0211Hi Cera,
In dealing with the problem with Windows Live Messenger, I recommend you post your question in Windows Live Solution Center for assistance.
Hope the helps of information.
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have tried to use windows update and get the following error message: Windows update cannot currently check the updates, because the service is not running. You may need to restart you computer. I rebooted several times. Any help would be greatly appreciated as I am not very computer
Original title: update windows
Solution 1:
Try this: http://helpdeskgeek.com/windows-7/cannot-run-windows-update-on-a-windows-7-pc/
Solution 2:
You can try to stop and restart the Windows Update Service (wuauserv). Open a command line window (run as administrator) and enter the following lines:
net stop wuauserv
regsvr32 %windir%\system32\wups2.dll
net start wuauservIf this does not help, try Microsoft Fix It service to reset your Windows Update components:
http://support.Microsoft.com/kb/971058/en-us
I hope this helps.
Step 2: Try to install the updates manually and check.
http://www.Microsoft.com/en-us/download/Windows.aspx?q=Windows&WT.mc_id=MSCOM_EN_US_DLC_ICONNAV_121LSUS007799
For reference:
Solve common installation issues in Windows Update, Microsoft Update and Windows Server Update Services
http://support.Microsoft.com/kb/906602
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