Creative cloud connect in difficulty when downloading

Whenever I try to download an app that that asks me to connect, so I do, and then I said "you have been disconnected, please try again." I just bought the membership year and for some reason any Creative cloud won't let me log in to download...

Hi ElkeTaibot,

Please refer to the following document:

http://helpx.Adobe.com/creative-cloud/KB/unable-login-creative-cloud-248.html

Or reinstall creative cloud and clean the connection of the cached user information:

Uninstall Adobe Creative Cloud:

  • Windows
  1. Open Control Panel > programs and features.
  2. Choose Adobe Creative cloud, and then click Uninstall/change.
  3. Follow the instructions on the screen.
  • Mac OS
  1. Open Finder and go to Applications/Utilities/Adobe Installers.
  2. Double-click Adobe Creative Cloud to remove.
  3. Follow the instructions on the screen.

Delete the file opm.db.

  1. Close the creative cloud application.
  2. Navigate to the OOBE folder.
    Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
    Mac OS: /Users/ [user name] / folder/Library/Application Support / Adobe / OOBE
  3. Delete the file opm.db.

Kind regards

Akshay

Tags: Adobe

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