Creative Cloud Desktop folder right click on the missing file Options

Hello

My creative Cloud DESKTOP folder does not properly since last week.  I've already lost nearly 3 hours with tech support. Share my screen and try different things.   I think that the Tech Guy was incompetent. He didn't get that question and just kept trying the same things again and again for 3 hours.


MY FILES SYNCHRONIZE PROPERLY. THERES NO PROBLEM WITH THE SYNC.  If I drag files into the creative cloud desktop folder. They synchronize correctly in the cloud.   I can access it online without problems.

The question that I'm going to do with the actual file.  It does not appear to be installed / working properly.   Here is a picture of the help of the Adobe site.  (Creative cloud help |) Collaborate on files and libraries)

collaborate-folder.png

1. notice how at the bottom left of each file / folder inside the creative cloud files folder theres a GREEN check MARK (this changes depending on the status of the file).
2. note also when the file's right-click theres only a 'CREATIVE CLOUD"drop-down Menu with Options for display on the Web site, work together.  Sendlink etc...

Until last week, My Creative cloud file was EXACTLY the SAME! works perfectly well.   I think that since the new update CC that he stopped doing this.

Here is a screenshot of MY Creative Cloud Files folder

mine.jpg

1 Note how I don't have these icons of green check mark at the bottom left of each file/folder indicating the status of the folder/files.  (YES THE FILES ARE SYNCHRONIZED ILS SHOWS upward on THE site WEB SERVER even if I do not see the controls on the files...)

2. you can not see in the screenshot, but if I right click on a file/folder I DO NOT have the CLOUD CREATIVE drop-down list, giving me the possibility to send a link, view site etc...

As I said I've already spent nearly three hours with an incompetent tech guy. He just kept removing .db files, delete the coresync folder, make me Logout / I leave CC etc... for 3 hours.    After two hours, he said he had no problem and had to reexplain him the question...   A bit frustrating really.      Yes, I restarted computer several times. This does not solve the problem.

I'm on a Pc with Windows 8.1.
Run the latest version of creative cloud.
my number is 0186758070

I hope that this problem can be solved.  It was very convenient for me to click right files and send the link directly. rather than go on the website cloud server and share the link!

Thank you

Hi Sgtfrog83:

Thank you very much for letting us know that your issue has been resolved after reinstalls creative cloud.  The problem is caused by Windows Explorer integration, and there are at least three applications to sync with similar integration methods and that can cause install conflicts.

Best regards.

Lin

Tags: Adobe

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