Creative cloud installer closes without error message
Hello!
I tried to solve a problem with my CC (cannot open the update by all means) and unnistalled application from my Mac (Yosemite 10.10.5). Now, I have spent several hours trying to install back my request so that I could update my Adobe applications and access to newer versions of my co-workers work, but am unable.
Whenever I run the installer dmg and then open the installer, it passes through 3 simple steps:
-He asks me my admin password allow opening an image downloaded from the internet
-It opens and bed "Installer initializing" then quickly changes to 'Desktop download creative cloud. "
-It closes without warning or error messages boxes
I tried some fixes to internet for instalation problems - tried to change the permissions and installing from the root user, so I know that this probably isn't a permissions problem. tried to completely uninstall applications with Adobe cleaning tool (which makes the problem even worse, because now I can not use even the apps that I need every day because I can't reinstall them). tried to change the OOBE to OOBE.old folder. Re - download setup several times; change my internet connection (to ensure that it is not my internet).
I have no newspapers to my problem since there is no error coming. I really hope that I can resolve this soon. My computer specs are:
MacBook Pro
16GB 1600 MHz DDR3
Intel Core i7 2.2 GHz
Intel Pro Iris 1536 MB
Thanks for any help!
New link to the Adobe cleanup tool:
http://download.Macromedia.com/SupportTools/cleaner/Mac/AdobeCreativeCloudCleanerTool.dmg
Tags: Adobe
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Also, I keep on notice to get the app to work already (when there's nothing by Adobe in my activity monitor) when I try to uninstall and when, oh, I forgot. I am tired.
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My iMac is restarted, even once, will solve the problem. Which brings me to (a) above.
Go to bed.
Hi Paul,.
It seems that you are caught in a whirlwind of mistakes. Can you please contact the support for this issue through https://helpx.adobe.com/support.html#/top_products
Concerning
Stéphane
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It's always a problem. I'm getting depressed trying to solve this problem. Seriously. Beautiful Friday, now on Monday morning met with this prob.
(He branched our as a new discussion)
Hi Peteskinner,
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If this still does not resolve your problem, mail to settle records.
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It's only a big deal because my trial expires tomorrow and I'm using Adobe software for school and I have assignments I need to work on this weekend. Someone at - it having similar problems?
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Please try steps on the link following error "Unable to install" received when installing Adobe Creative Cloud desktop application.
If you have already tried them please try following steps depending on your operating system
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(1) close adobe all processes in the Task Manager (Core sync services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)
2) navigate to the following locations and assign all permissions to the adobe folders to the current user. (Right click on adobe folder select properties then click on the Security tab, click on edit and select current user, that you are connected to, select full control, click on apply and then ok)
C: / / program data (to view hidden files to see this folder)
C: / / program files 86 x files / common
C: / / program files x 86.
C: / / program files common files
C: //program files.
Go to c:/programdata/Adobe and oobe and rename it oobe.old
Go to c: / / programfiles86x/common files/adobe/and rename the oobe oobe.old and aamupdator to ammupdator.old
Go to c: / / Users/username/appdata/local/adobe/rename in oobe to oobe.old and aamupdator.old aamupdator
Go to Control Panel/Add or remove programs and uninstall cloud creative app
Install app creative cloud from link according to https://creative.adobe.com/products/creative-cloud
Run it and it should work.
(MAC)
(1) close adobe every process in activity monitor (creative cloud, sync Core, CC library, services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)
2) navigate to the following locations and assign all permissions to the adobe folders to the current user. To navigate, click on go in the bar on then click goto... type/library/application support of / and then click OK.
(3) to assign the authorization right click on adobe folder and click on Get info... A window will open. Then click on the lock symbol to allow editing. Then click on sign + to add your user name. Then change read only to read and write. Then click gear icon on the bottom and click on apply to the elements included and click ok... Go to the next step then.
3) navigate to the location following support/adobe application and rename in oobe to oobe.old and aamupdator.old aamupdator.
(4) place you ~/Library/application support/adobe/oobe and rename in oobe to oobe.old and aamupdator.old aamupdator.
Cloud creative library and remove 5 open application).
(6) open utility library of the application itself and delete Adobe application manager and creative cloud
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(8) launch cc app and it should work properly
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