Creative cloud keeps restarting so can not download the trial app CC

10 Windows, i7, 256 GB SSD processor, download speed currently between 30 and 40 Mbit/second.

When I try to download InDesign trial happens to 25 or 30% full and creative cloud downloader restart, killing the download. I get this message:

I can't uninstall and reinstall because she refuses to uninstall it, saying: I have apps that need it. Maybe it's because I'm on a 30 day trial of Adobe Framemaker 2015. I guess that even if I bought the CC, I wouldn't be able to install it. When I try to reinstall it, it starts just the creative Cloud already installed application.

What should I do?

Thank you. -Steve Zaslaw

Moving to the cloud creative download & install

Hello Stephen,

Please follow the steps below:

Uninstall Adobe Creative Cloud Control Panel application.

Step 1:

Open the c: drive and navigate to C:\Program Files (x 86)------\Adobe "common files".

Open the Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x 86) \Adobe.

Open the Adobe folder and if necessary remove Adobe Creative Cloud folder. [* important]

Step 3:

Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.

Type below command and press the enter"" key.

AppData

Then go to the Local > Adobe.

Open the Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4:

Click on the link of shot and download Adobe Application manager and install the same:

http://download.adobe.com/pub/Adobe/creativesuite/CC/Win/ApplicationManager9.0_all.exe

Once the installation is complete, double-click the launch of Adobe Application Manager on the desktop icon.

It will start the update process and is updated for creative cloud application.

Hope that helps!

Kind regards

Sheena

Tags: Adobe

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