Similar Questions

• Frustrations with Adobe Stock 'Customer Service '.

  This position was created in desperation as really seems them to be no other outlet for support when dealing with Adobe Stock. I am located in Melbourne, Australia, and the only way to contact the Helpdesk of Adobe Stock is done by the service "Instant Messaging".  However, to this day, I spent more than 6 hours repeat myself and my questions to the customer that a) don't understand not what I speak not b) only provide scripted responses to my questions and c) bounce around me, to other agents of customer service that ends up telling me that my problem was refitted There is nothing else they can help me with and I'll be in touch by email within 2-3 business days. Then, when I received an email a week later it has nothing to do with my question and the process begins again.

  Help, please. I've been a customer of Adobe software products for more than 10 years and I'm not like if it comes to the level of support that I receive from your company.

  Here is a brief history of my problem. If anyone could be of additional help for me it would be greatly appreciated.

  -J' have subscribed to the Club Photo Dollar prior to its acquisition by Adobe and really the service provided.

  -When my subscription with DPC finished I took 'your first month for free' offer with Adobe Stock because it seemed to be the next offers the best for stock photography.

  -In my first month of using this service, I used 10 images available in my subscription and was looking to buy more. Previously using the DPC service you offer you an amount of credits you must add to your subscription (once you monthly allowance was exhausted) and purchase which was fantastic. I use a lot of stock photography, so it is a common place for me. However, after using all the images that is available to me through my subscription to Adobe stock I couldn't add the extra credit in my account and buy only the images one by one. Which would be perfect, but since I am in Australia, I would be charged fees for international transaction for each image purchased on my allowance which for me is crazy and my interaction with the Adobe Stock customer service began...

  -After taking a lot of time to explain my situation to the service representative and still not get anywhere as it seemed like adding extra credit was not a feature that Adobe Stock has the offer, I learned if I had already subscribed to CPD, I was entitled to a reduced monthly subscription. As I had signed Adobe stock with another email address of my CPD membership this offer has been applied to my account.

  -J' expressly asked, if I was able to transfer my account using the same login as my former DPC subscription to take advantage of this offer and we told him 'NO,' I have to create a new account based on the same login as the old DPC members and cancel my existing subscription. I also specifically asked that I stay a client Adobe stock I undertake any kind of cancellation fees? I was told 'NO '.

  -So, I did as suggested, created a new Adobe Stock subscription based on the same as my old and weak DPC membership login and behold, I could enjoy a lower monthly subscription. fantastic news.

  - Then I cancelled the original Adobe Stock composition, I created without problem until I noticed that I had been charged of membership $180 cancellation fee!

  -I just spent an hour on the time trying to talk to someone because, they told me I should not this tax and that, due to the fact, I continue my subscription with Adobe Stock just under a different user name I should not be held responsible for the cancellation, but had absolutely no chance. No one understands what I'm trying to say, it takes up to 10 minutes in some cases has received a response through the 'cat' portal and then finally my question is 'up' and I you will receive an email within 2-3 business days. This has happened twice and after a week I received correspondence from Adobe Stock but email only said: ' Chris, we would like to inform you that you will be able to buy at THE $ 59.99 / month "has absolutely nothing to do with my question.

  First of all, I don't think I should have to pay the cancellation fee that I am in fact pursuing a membership with Adobe Stock and was informed that I woudnt be charged. If for any reason any that should be charged, I would prefer that my subscription was restored and I saw the contract of the year and have actually 2 accounts rather than having to pay $180 for nothing!

  If someone, anyone... could you please help me with this issue, it would be greatly appreciated. Being able to talk to someone who has made a greater understanding of the services associated with this feature of Adobe products would be amazing. I realize that it may not be the fault of representatives for customer service but outsourcing Adobe Stock that their call centre in India is really not useful that just does not seem to have any understanding of ther product other than scripted information they have before them. I'd be happy to wait as long as it took just to talk to someone who had a real understanding of my issue and eventually get some sort of resolution.

  Help, please. It comes from really should be a very simple thing to fix.

  Thanks in advance

  Hello

  I'm sorry to hear that you had a frustrating experience with our support team and focus on the problems you mention.

  I will also refund cancellation fees.

  Kind regards

  Bev

• I can't go to my Adobe Stock Cloud

  I can't go to my Adobe Stock Cloud

  Hello Eli

  Unfortunately, it is currently not possible to add Stock to your creative cloud account because it is not available in your country.

  Kind regards

  Bev

• Faced with Adobe Document Cloud account

  See my answer on the following questions: -.

  1. 1 are you facing problem with Adobe Document cloud E-Sign
     services?

  Answer:-Yes

  1. 2. How did you
     meet to solve the problem? Have what measures you taken?

  Answer:-step 1 I logged in Echo (https://bt.echosign.com/public/login)
  Page

  Step 2 register
  for the free trial version

  Step 3 completed
  Need details as advised.

  Step 4 has got one
  error

  1. 3. If you get an error message, please provide a
     screenshot of the message.

  Answer:-error screenshot:-it specifies no error.

  
  
  

  
  
  

  
  

  I'd be more that happy if could call me @ [number removed]
  

  I assume you work for BT BT. is already a customer and it is likely that your e-mail address is already in the BT account. Contact your internal BT ITsupport for assistance if you still have questions.

• Why is an image that I have a license showing in illustrator with Adobe stock still on it?

  I have licensed a few images of stock, but when I went to use in illustrator, they always have is Adobe stock on them? It is used to not appear, I missed something?

  Hello

  Maybe you can connect with Adobe's Support team, and they will be able to check and confirm.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• Sale of products with Adobe stock photos included

  I own a market for site templates Web and creating resources and I have a few concerns about the terms of the extended license.

  Could you please comment on the following examples and tell me if this is a valid use of stock photo under license scope

  1. can I include Photos from stocks of adobe in a website template that is for sale with the extended license?

  2 can I use for example textures, particles, flames etc. from stocks of adobe to create brushes, photo effects or actions photoshop and sell them?

  3. can I include photos in a game/package among much other stock photos where the game/package is for sale?

  Regarding the "3.2 Extended License" in the "Stock Adobe additional terms", it seems that these three examples should be allowed, but I'm a bit hesitant, especially on the last example.

  "you can use, reproduce, distribute or display the work in connection with (A) applications of model design for resale.

  "(B) goods or services intended for resale or distribution, including, without limitation, mugs, t-shirts, posters, greeting cards, posters or other goods and" print on demand "or tangible or electronic formats.

  Thank you

  Normal Hi,

  Please see Stock FAQ: what we send licenses?

  You can use the Adobe Stock images via licenses extended in the scenarios you mentioned.

  Kind regards

  Sheena

• CAN´t to upgrade my membership creative Cloud with Adobe Stock

  Hello

  I'm not able to get update my subscription with a membership of Stock. Try to add every time the system say there is an error with my purchasing address. I just called the German support, but they couldn't help me right now, because it seems to be a big problem in the system and they don t know when it will be resolved.

  Perhaps someone from Adobe can escalate this issue. I would be unhappy If I go another way.

  Siegfried Baldauf

  Hello

  Could you please try to enter your address details and payment, and then try again.

  Please let me know if you still have any questions.

  Kind regards

  Bev

• Purchase package of creative (without Adobe Stock) cloud for business 3 PCs

  Hello everyone

  I start a business and I need some advice on this package. If I buy a 1 year of this plan (1 license) will I only be able to run it on 1 PC at the time?

  What is the best option for the company 3 PCs?

  In conclusion-> if I buy 1 license for this package, 2 different people can simultaneously use 2 PCs? Am I wrong?

  lol 1 individual license is for 1 person.  that a person can use programs adobe on multiple computers.

  3 PCs (3 different users) so I have to buy 2 packs?

  not.  3 different users need 3 different individual licenses or a company license, compare plans | Creative Cloud for business

• Need help to enable the team of Adobe Stock Plan

  You get the following error message when you try to create a new plan of the team:

  The teams stock images

  

  Purchase of creative cloud still in treatment

  New plans can be added before completing your current order. Please try again in a few hours.

  Hello

  If you still get this error, please contact the CC team for support - contact customer support

  Thank you

  Bev

• Best UI/UX with Adobe Stock

  I've known a lot of frustration with the interface of page number. You can't tell what page you are on. You must have a better color contrast to see pages that are currently displayed. It becomes a frustration for your customers, I'm sure. Just a suggestion.

  Hi Hallky,

  I thank very you much for your comments.

  Surely this will be shared with the relevant team.

  Concerning

  Kanika

• License of Adobe stock not in my area.

  I just bought suite Adobe Creative Cloud (all applications) because it gave me Adobe Stock images with it. But on opening Adobe Stock, he said:

  "Licenses can be purchased online in your area, you can search and save the preview files, but may not register their via our online store." Contact your nearest Adobe dealer to buy a creative cloud for teams with Adobe Stock plan. Find a dealer near you".

  I checked and there are no resellers in this region.

  Please tell me how to solve this problem.

  Hello

  Details of dealers available here from India - other ways to buy | Resellers | Adobe India

  Thank you

  Bev

• I am an existing Member of creative cloud, how do I get Adobe Stock for the reduction announced $ 29.99 per month?

  When I am not connected to my account Adobe CC and I discovered this page (Adobe Stock - high quality royalty free galleries of photos and vectors |) Adobe Stock) I see an option for grouping Adobe Stock with my existing subscription to creative cloud. There is a button to connect right underneath. When I click the button and the connection, I went back to the same page. Except that nothing has changed. The section "You already creative cloud?" disappeared, and there is no option on the page to group Adobe Stock with my existing subscription of CC. What I am doing wrong? Are there some restrictions on my account that I'm not aware of?

  Hello

  As you have an account of the CC teams you can add the Stock via the administration Console license - manage your membership and your payment. Adobe Stock -see the section "upgrade your membership to cloud creative to include Adobe Stock membership > if you already have a creative cloud to the membership of the teams.

  Thank you

  Bev

• Issue of account Adobe Stock team

  So, I've been a user of istockphoto for many years and was attracted by large collection of Adobe Stock images and art.

  I called Adobe and talked to an old man who struggled with what he was even talking or sale. I was very patient with him and finally crossed and "bought" that he sold - an account of the TEAM of Adobe Stock. His exact words and sale is that "no one on your team can login and use your team - all they need is an Adobe ID. Large. So I am, right?

  Days pass by, and for the life of me I can't understand why my team can't connect to our account TEAM. Countless phone calls from Adobe if and get a different answer from the support of each person I talked to, "simply give your user name to your team and you can all use", to 'Oh - you must have a seat on Adobe cloud to assign a person to be a user on your account in the Adobe Stock team,' to ' oh, you buy the right type of Adobe Stock TEAM account - you have only 1 user on your team account. HUH? Why was T E A M one account only 1 user account?

  New - never the same answer twice and countless telephone calls to Adobe sales and support (different calls and transfer to explain the whole story again and again)

  SOMEONE CAN ME SAY REALLY THE SECRET TO GETTING AN ACCOUNT OF THE WORK TEAM FOR MY TEAM CAN ACCESS ADOBE STOCK?

  By using Adobe Stock

  It was mentioned that: "with image licenses Adobe Stock pooled for teams, subscrpitions license who buy admins automatically become available to all members of the team. Members of the team can check the number of images in the pool on the Web Adobe Stock available site. Once authorized by a member of the team, an image can be downloaded by 10 members of the team without licensing it again. Users can see all images licensed by the team in the history of their license. The images that have been authorized by a member of the team are marked with a badge "Authorized", which can be seen in the web portal's search results as well as in the library of creative cloud Panel. »

  The procedure is described in NEW Adobe Stock features for creative cloud for teams. Creative blog Cloud by Adobe

  Please review, in the case the question still exists, please do not hesitate a private message for me. I can always follow.

  Concerning

  Stéphane

• Price for Adobe Stock for a team of 10

  Hi all

  What is the monthly cost for a team of 10 or less creative to use Adobe stock? We are all have individual access? Are there different packages available for the teams - either 10, 25, 750 images a month? It will run on a combination of Mac and PC?

  Thank you!

  Hello

  Please read the FAQ to find answers to your questions - FAQs, Adobe Stock

  Thank you

  Bev

• Impossible to subscribe to Adobe Stock for 29.99

  I already subscribe to creative cloud. But at the moment where I select creatively Cloud for Adobe Stock I received the option to subscribe to a photography with Adobe Stock plan for 39.99 (including Photoshop and Lightroom, products already packaged in cloud creative). How can I use the 29.99 offer?

  Hello

  As you creative cloud for teams, please use the administration Console to add licenses for Adobe Stock.

  Kind regards

  Bev