Best UI/UX with Adobe Stock

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• Frustrations with Adobe Stock 'Customer Service '.

  This position was created in desperation as really seems them to be no other outlet for support when dealing with Adobe Stock. I am located in Melbourne, Australia, and the only way to contact the Helpdesk of Adobe Stock is done by the service "Instant Messaging".  However, to this day, I spent more than 6 hours repeat myself and my questions to the customer that a) don't understand not what I speak not b) only provide scripted responses to my questions and c) bounce around me, to other agents of customer service that ends up telling me that my problem was refitted There is nothing else they can help me with and I'll be in touch by email within 2-3 business days. Then, when I received an email a week later it has nothing to do with my question and the process begins again.

  Help, please. I've been a customer of Adobe software products for more than 10 years and I'm not like if it comes to the level of support that I receive from your company.

  Here is a brief history of my problem. If anyone could be of additional help for me it would be greatly appreciated.

  -J' have subscribed to the Club Photo Dollar prior to its acquisition by Adobe and really the service provided.

  -When my subscription with DPC finished I took 'your first month for free' offer with Adobe Stock because it seemed to be the next offers the best for stock photography.

  -In my first month of using this service, I used 10 images available in my subscription and was looking to buy more. Previously using the DPC service you offer you an amount of credits you must add to your subscription (once you monthly allowance was exhausted) and purchase which was fantastic. I use a lot of stock photography, so it is a common place for me. However, after using all the images that is available to me through my subscription to Adobe stock I couldn't add the extra credit in my account and buy only the images one by one. Which would be perfect, but since I am in Australia, I would be charged fees for international transaction for each image purchased on my allowance which for me is crazy and my interaction with the Adobe Stock customer service began...

  -After taking a lot of time to explain my situation to the service representative and still not get anywhere as it seemed like adding extra credit was not a feature that Adobe Stock has the offer, I learned if I had already subscribed to CPD, I was entitled to a reduced monthly subscription. As I had signed Adobe stock with another email address of my CPD membership this offer has been applied to my account.

  -J' expressly asked, if I was able to transfer my account using the same login as my former DPC subscription to take advantage of this offer and we told him 'NO,' I have to create a new account based on the same login as the old DPC members and cancel my existing subscription. I also specifically asked that I stay a client Adobe stock I undertake any kind of cancellation fees? I was told 'NO '.

  -So, I did as suggested, created a new Adobe Stock subscription based on the same as my old and weak DPC membership login and behold, I could enjoy a lower monthly subscription. fantastic news.

  - Then I cancelled the original Adobe Stock composition, I created without problem until I noticed that I had been charged of membership $180 cancellation fee!

  -I just spent an hour on the time trying to talk to someone because, they told me I should not this tax and that, due to the fact, I continue my subscription with Adobe Stock just under a different user name I should not be held responsible for the cancellation, but had absolutely no chance. No one understands what I'm trying to say, it takes up to 10 minutes in some cases has received a response through the 'cat' portal and then finally my question is 'up' and I you will receive an email within 2-3 business days. This has happened twice and after a week I received correspondence from Adobe Stock but email only said: ' Chris, we would like to inform you that you will be able to buy at THE $ 59.99 / month "has absolutely nothing to do with my question.

  First of all, I don't think I should have to pay the cancellation fee that I am in fact pursuing a membership with Adobe Stock and was informed that I woudnt be charged. If for any reason any that should be charged, I would prefer that my subscription was restored and I saw the contract of the year and have actually 2 accounts rather than having to pay $180 for nothing!

  If someone, anyone... could you please help me with this issue, it would be greatly appreciated. Being able to talk to someone who has made a greater understanding of the services associated with this feature of Adobe products would be amazing. I realize that it may not be the fault of representatives for customer service but outsourcing Adobe Stock that their call centre in India is really not useful that just does not seem to have any understanding of ther product other than scripted information they have before them. I'd be happy to wait as long as it took just to talk to someone who had a real understanding of my issue and eventually get some sort of resolution.

  Help, please. It comes from really should be a very simple thing to fix.

  Thanks in advance

  Hello

  I'm sorry to hear that you had a frustrating experience with our support team and focus on the problems you mention.

  I will also refund cancellation fees.

  Kind regards

  Bev

• Sale of products with Adobe stock photos included

  I own a market for site templates Web and creating resources and I have a few concerns about the terms of the extended license.

  Could you please comment on the following examples and tell me if this is a valid use of stock photo under license scope

  1. can I include Photos from stocks of adobe in a website template that is for sale with the extended license?

  2 can I use for example textures, particles, flames etc. from stocks of adobe to create brushes, photo effects or actions photoshop and sell them?

  3. can I include photos in a game/package among much other stock photos where the game/package is for sale?

  Regarding the "3.2 Extended License" in the "Stock Adobe additional terms", it seems that these three examples should be allowed, but I'm a bit hesitant, especially on the last example.

  "you can use, reproduce, distribute or display the work in connection with (A) applications of model design for resale.

  "(B) goods or services intended for resale or distribution, including, without limitation, mugs, t-shirts, posters, greeting cards, posters or other goods and" print on demand "or tangible or electronic formats.

  Thank you

  Normal Hi,

  Please see Stock FAQ: what we send licenses?

  You can use the Adobe Stock images via licenses extended in the scenarios you mentioned.

  Kind regards

  Sheena

• Why is an image that I have a license showing in illustrator with Adobe stock still on it?

  I have licensed a few images of stock, but when I went to use in illustrator, they always have is Adobe stock on them? It is used to not appear, I missed something?

  Hello

  Maybe you can connect with Adobe's Support team, and they will be able to check and confirm.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• Creative teams with Adobe Stock Cloud

  Is there a way to have a subscription to Adobe Stock and allow access to all the members of our team in our creative cloud on behalf of teams?  I'm not any kind of business price. Is this an option or should I buy a subscription to individual Adobe Stock for each person? We hope we can replace our accounts with another service of the image, but having to manage multiple "personal" accounts would be a deal breaker.  Thank you!

  Hello

  Creative cloud for team administrators can select and assign Adobe Stock subscriptions to their delegates. Administrators can also choose to assign the Adobe Stock subscriptions to a member of the team, several members of the team or all members of the team. Also, each individual in a team can separately purchase or subscribe to Adobe Stock.

  See FAQ - https://helpx.adobe.com/stock/faq.html#Plans, % 20purchasing % 20and % 20availability

  ^ Ani

• CAN´t to upgrade my membership creative Cloud with Adobe Stock

  Hello

  I'm not able to get update my subscription with a membership of Stock. Try to add every time the system say there is an error with my purchasing address. I just called the German support, but they couldn't help me right now, because it seems to be a big problem in the system and they don t know when it will be resolved.

  Perhaps someone from Adobe can escalate this issue. I would be unhappy If I go another way.

  Siegfried Baldauf

  Hello

  Could you please try to enter your address details and payment, and then try again.

  Please let me know if you still have any questions.

  Kind regards

  Bev

• Several images of recognition of Adobe Stock

  Adobe helps,

  Writing a print here magazine. We intend to run 15 Adobe Stock images on a single page. We have no room to the credit of each of them with "Adobe Stock/artist name. What's your favorite credit in this situation? Can we say "All images copyright Adobe Stock"?

  Best,

  Hello

  Since you intend to use the images as editorial use, you need for each image credit and can combine them just like Adobe Stock, that the artist needs to be recognized.  Some magazines will show all credits on a separate required page or on the images themselves.

  I hope this helps.

  Thank you

  Bev

• I can't create an account on Adobe Stock

  Dear Sir

  I want to register for an account with Adobe Stock, but I constantly get an error message (a system error has occurred). All payments (amex) and details of the invoice are correct and I have tried several times in different browsers (chrome and firefox) and emptied the cache. I am Amsterdam (Netherlands), the base, which should not be the problem either.

  A trying to reach here Adobe customer service in the Netherlands, but given online contact information (Adobe Nederland - support: Adobe products ) seems incorrect. Disconnects the telephone number and the e-mail address is no longer used.

  Please advice.

  Kind regards

  Jeroen

  Hi Jeroen

  I don't know what causes this problem, but has intensified to our support team.  I'll let you know when I get a response from them.

  Kind regards

  Bev

• Finding no Illustrator moved links Adobe Stock

  My workflow is to download previews Adobe Stock on my desktop (PC), place them in my work Illustrator file, sent to the customer a proof and saved the file and close it. I moved and then links to a subfolder to get them off my desktop.

  Reopening of the Illustrator file, I get a message "could not find the file..., replace ignore Cancel.

  Before the Illustrator 2015.3 update I would like to click on replace and a Windows Explorer window open so I could navigate to the new location for file storage link, click OK and Illustrator would update the links.

  Now, since 2015.3, by clicking on the button replace doesn't do nothing, the error message disappears for a split second and then reappears.

  I've tested and this behavior occurs only with Adobe Stock downloaded files. Other types of files such as JPG files and HAVE from other sources all work correctly.

  I posted a report about it in the forums of the Illustrator and told to discuss it here instead, please see this thread: Illustrator is not inappropriate links

  Of course, I could click on ignore for each image placed until the file is loaded and then manually link again all the files using the links Panel, but it is a tedious job and a complete waste of time when the old behavior should not have been broken. In addition, what happens if again broken links?

  Hello I.P.,.

  Our technical team is studying your question.

  EBQ

• BE AWARE OF THE PURCHASES ON ADOBE STOCK

  Earlier I had just a terrible experience.  I will, and I wanted to buy a picture.  Thus, at the time of purchase, I went to check the small i for information on licenses.  I see that the extended license is too much for me, so I come back and bought the standard one.

  Then, after a minute or so, I get 2 emails... with TWO purchases.  one for the standard license and the other for the scope.

  OK so far. I think... no worries.  Bad call Adobe.  After have many looking for a certain number, it turns out that they have only a cat put in place for this... so, here, I talk in India.  After my problem, I'm being transferred to another person, who tells me that they can not give me my money back.  Basically, they say nothing they could do, but give me for 'free' standard of 8 images for this license.   Remember, they are not free, bc I pay for them.  Terrible, terrible customer service.

  Last time I deal with Adobe Stock.  I would like to do the same thing if I were you.

  Hello Ro,

  I'm sorry for the difficulty you have had with the customer service. I was able to reproduce the issue you reported and is going to be this escalation to our engineering team. We apologize for the inconvenience and appreciate your patience in this matter.

  EBQ

• How to finish my commitment of Adobe Stock?

  I just want to stop my commitment with Adobe Stock. Is this the right method?

  Please contact our assistance service - see cancel your membership Adobe Stock

  Thank you

  Bev

• Commercial use of Adobe Stock - Photos inside a book?

  Hello. I create and sell to read passages from the understanding for the elementary classroom use and I want to support my text with Adobe Stock photos, but I don't know if this is allowed by their terms of use. The main value of my commercial products without a doubt comes the text that I create because the purpose of the product is for educational use. By the licensing of Adobe Stock, am I allowed to add photographs Adobe Stock as visuals to support the text in my products and sell the product to final text + photo?

  Hi Nicole,.

  With the Standard license, images can be used for illustrative purposes in any type of media. So, if you use these images for editorial purposes, you can use it for reference with the standard license only.

  This should help. https://stock.Adobe.com/license-terms

  ~ David

• Deal of day Adobe Stock 10 image/30

  Hi, it is difficult, due to some selective labels, if after 30 days (10 free photos and) what happens if I choose not to continue with an annual subscription? I like what the annual subscription offer me, but I'm a small business so will want to work with Adobe Stock for a bit before you lock it the year! :-)

  Nothing happens. You don't get any credit image more. Don't forget to cancel 'BEFORE' 30 days but or you will be enrolled in a subscription.

• Only a portion of the usable licenses Adobe Stock?

  Hello

  We use an account of the CC team with 5 licenses and we would like to use Adobe Stock. Is it possible, that only a portion of the licenses are with Adobe stock options? Not every person in our agency with the Picts.

  Hello

  You can add a subscription of Stock to your team account which can be shared among the team.

  Please see the FAQ for more information - FAQs, Adobe Stock Adobe Stock for teams

  I hope this helps.

  Thank you

  Bev

• License of Adobe stock not in my area.

  I just bought suite Adobe Creative Cloud (all applications) because it gave me Adobe Stock images with it. But on opening Adobe Stock, he said:

  "Licenses can be purchased online in your area, you can search and save the preview files, but may not register their via our online store." Contact your nearest Adobe dealer to buy a creative cloud for teams with Adobe Stock plan. Find a dealer near you".

  I checked and there are no resellers in this region.

  Please tell me how to solve this problem.

  Hello

  Details of dealers available here from India - other ways to buy | Resellers | Adobe India

  Thank you

  Bev