Credit subscription not added when expected

We have been facing this problem since the first day of the subscription. The initial appropriations were added as soon as we bought the, but then we has not received credit for the next two months. It wasn't until I contacted the support by chat and conversations of follow-up of 3-4, which ended in "the issue has been high" the credits finally appeared under the account. Then the problem continues to occur on a regular basis. I read somewhere on the forums that the invoice date must be the date that the credits are added to the account, but we do not receive credits to this date. Then on my last e-mail support, I was told that we receive credits on two different days (we have two subscriptions). Today, it was one of these dates, but credits are nowhere to be seen. It would be VERY useful to have a newspaper SOMEWHERE in the interface that détaillerait when credits are added to the account. I can't believe that this has not yet been transposed. anyway... I'm really going to contact technical support whenever I'm supposed to receive credit?

Hello

The credits will be added when the billing is complete so that you can see the end of today.  It should not be necessary to contact support each month.

Thanks for your comments.

Bev

Tags: Adobe Stock

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