Critical alert SAN HQ - cannot get balls of PS4100X

Hello.

I have a Dell Equallogic SAN PS4100X v7.0.10 and a SAN HQ server in version 3.0.2.7457.

Yesterday, I get an email that speaks 14.2 error

Warning conditions:

  • 28/07/2016-17:17:09

    • [ID: 14.2] A connection could not be made.
    • The HQ SAN server issued the group SNMP requests, some or all failed.  This condition is probably due to the congestion of the network or has no network connectivity.  The server will try again in 60 seconds.  Check your network connectivity and that the storage group is online.  If the problem persists, contact your Dell support provider.

If I run SAN HQ Client I can watch a critical alert 14.1: an unexpected Exception in Service. SAN HQ seems to be connected, but there is no newspaper.

I'm trying to upgrade to 3.2.0.8291 but it's the same problem. Change anything on our side, and I test a snmpwalk with the same community, it works.

You have any ideas?

Thank you

Finally, I don't update the firmware and open a file, I reinstalled SAN HQ (withour keep newspapers) and everything is good now.

Thank you

Tags: Dell Products

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