CS5 asking for SN, but will not accept.

I clicked on an image in Bridge CS5, to open it in photoshop CS5 (purchased CS5 and used without problem since 2013) and a window opens asking me to accept the terms or continue as a trial. I put my serial number in and it keeps looping just to accept the conditions. I called Adobe and that they "do not provide telephone support for cs5.  Why is he doing this and how to fix it?

Update * I tried to download the creative cloud since my CS5 seems to be GONE and would not download either. My wonderful husband has decided to restore my computer to factory settings. We thought that all that was keeping my CS5 work might be the same thing that held the CC of loading. It then downloaded my original my account adobe CS5 and it seems to work. I cross my fingers. I am trying to download my actions and the pictures of my external hard drive. Still don't know what the problem was, but looks like his party! Hoping and praying that she REST ALLE!

The original settings were windows 8. If this can help someone.

Tags: Adobe

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