CS6 crash when starting

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• Photoshop CS6 crashes when you do something

  I can the start very well, but it crashes when I open a new file. Get both x 86 and x 64. I find it odd that I can run after Effects CS6. But no photoshop, so please help me.

  File system:

  Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00) x 32

  Operating system: Windows 7 64-bit

  Version: 6.1 Service Pack 1

  System architecture: AMD CPU Family: 15, model: 11, Stepping: 1 with MMX, entire SSE, SSE, SSE2, SSE3 FP

  Physical processor count: 2

  Processor speed: 2511 MHz

  Built-in memory: 1918 MB

  Free memory: 864 MB

  Memory available to Photoshop: 1533 MB

  Memory used by Photoshop: 60%

  Tile image size: 132K

  Image cache level: 4

  OpenGL drawing: enabled.

  OpenGL drawing mode: basic

  OpenGL allows Normal Mode: fake.

  OpenGL allows Advanced Mode: fake.

  OpenGL allows old GPU: not detected.

  Video card provider: NVIDIA Corporation

  Rendering of video card: GeForce 6150SE nForce 430/integrated/SSE2

  Display: 1

  View the limits: = top: 0, left: 0, bottom: 900, right: 1440

  Video card: 1

  Graphics card: NVIDIA GeForce 6150SE nForce 430

  OpenCL unavailable

  Driver version: 9.18.13.697

  Driver date: 20121002000000.000000 - 000

  Video card driver: nvd3dumx.dll, nvd3dum

  Video mode: 1440 x 900 x 4294967296 colors

  Legend of the video card: NVIDIA GeForce 6150SE nForce 430

  Video card: 128 MB

  Texture size video Rect: 4096

  Serial number: 92628701192123445467

  The application folder: C:\Program Files (x 86) \Adobe\Adobe Photoshop CS6\

  Temporary file path: C:\Users\EPICST~1\AppData\Local\Temp\

  Zero Photoshop has async I/O active

  Scratch the volumes:

  298.0 G, 226.0 G free starter

  Required plugins folder: C:\Program Files (x 86) \Adobe\Adobe Photoshop CS6\Required\

  Main Plug-ins folder: C:\Program Files (x 86) \Adobe\Adobe Photoshop CS6\Plug-ins\

  Additional Plug-ins folder: not defined

  Installed components:

  A3DLIBS.dll A3DLIB 9.2.0.112 dynamic link library

  ACE.dll ACE 2012/06/05-15: 16: 32 66,507768 66.507768

  adbeape.dll Adobe EPA 2012/01/25-10: 04:55 66.1025012 66.1025012

  AdobeLinguistic.dll Adobe linguistic Library 6.0.0

  AdobeOwl.dll Adobe Owl 2012/06/26-12: 17: 19 4.0.95 66.510504

  AdobePDFL.dll PDFL 2011/12/12-16: 12: 37 66,419471 66.419471

  Adobe AdobePIP.dll 6.0.0.1654 product improvement program

  AdobeXMP.dll Adobe XMP Core 2012/02/06-14: 56:27 66,145661 66.145661

  AdobeXMPFiles.dll Adobe XMP files 2012/02/06-14: 56:27 66,145661 66.145661

  AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14: 56:27 66,145661 66.145661

  adobe_caps.dll Adobe CAPS 6,0,29,0

  AGM.dll AGA 2012/06/05-15: 16: 32 66,507768 66.507768

  ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56

  aif_core.dll AIF 3.0 62.490293

  aif_ocl.dll AIF 3.0 62.490293

  aif_ogl.dll AIF 3.0 62.490293

  Amtlib.dll AMTLib 6.0.0.75 (BuildVersion: 6.0;) Brand: Monday, January 16, 2012 18:00) 1.000000

  ARE.dll ARE 2012/06/05-15: 16:32 66,507768 66.507768

  Axe8sharedexpat.dll AXE8SharedExpat 2011/12/16-15: 10: 49 66,26830 66.26830

  AXEDOMCore.dll AXEDOMCore 2011/12/16-15: 10: 49 66,26830 66.26830

  Bib.dll BIB 2012/06/05-15: 16: 32 66,507768 66.507768

  BIBUtils.dll BIBUtils 2012/06/05-15: 16: 32 66,507768 66.507768

  boost_date_time.dll product DVA 6.0.0

  boost_signals.dll product DVA 6.0.0

  boost_system.dll product DVA 6.0.0

  boost_threads.dll product DVA 6.0.0

  CG.dll NVIDIA Cg Runtime 3.0.00007

  cgGL.dll NVIDIA Cg Runtime 3.0.00007

  Adobe CIT.dll CIT 2.0.5.19287 2.0.5.19287

  CoolType.dll CoolType 2012/06/05-15: 16: 32 66,507768 66.507768

  data_flow.dll AIF 3.0 62.490293

  dvaaudiodevice.dll product DVA 6.0.0

  dvacore.dll product DVA 6.0.0

  dvamarshal.dll product DVA 6.0.0

  dvamediatypes.dll product DVA 6.0.0

  dvaplayer.dll product DVA 6.0.0

  dvatransport.dll product DVA 6.0.0

  dvaunittesting.dll product DVA 6.0.0

  Dynamiclink.dll product DVA 6.0.0

  ExtendScript.dll ExtendScript 2011/12/14-15: 08: 46 66,490082 66.490082

  FileInfo.dll Adobe XMP FileInfo 2012/01/17-15: 11: 19 66,145433 66.145433

  filter_graph.dll AIF 3.0 62.490293

  hydra_filters.dll AIF 3.0 62.490293

  icucnv40.dll International Components for Unicode 2011/11/15-16: 30:22 Build gtlib_3.0.16615

  icudt40.dll International Components for Unicode 2011/11/15-16: 30:22 Build gtlib_3.0.16615

  image_compiler.dll AIF 3.0 62.490293

  image_flow.dll AIF 3.0 62.490293

  image_runtime.dll AIF 3.0 62.490293

  JP2KLib.dll JP2KLib 2011/12/12-16: 12: 37 66,236923 66.236923

  The OpenSSL Toolkit 0.9.8g libeay32.dll

  libifcoremd.dll Intel Visual Fortran compiler 10.0 (A patch)

  libmmd.dll Intel(r) C Compiler, Intel C++ Compiler, Intel Fortran compiler 10.0

  LogSession.dll LogSession 2.1.2.1640

  mediacoreif.dll product DVA 6.0.0

  MPS.dll MPS-2012/02/03-10: 33: 13 66,495174 66.495174

  msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

  msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

  MSVCP100.dll Microsoft® Visual Studio® 2010 10.00.40219.1

  Microsoft® Visual Studio .NET 7.10.3077.0 msvcp71.dll

  msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

  MSVCP90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

  msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1

  Microsoft® Visual Studio .NET 7.10.3052.4 MSVCR71.dll

  MSVCR80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

  Msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

  pdfsettings.dll Adobe PDFSettings 1.04

  Adobe Photoshop CS6 CS6 Photoshop.dll

  Adobe Photoshop CS6 CS6 plugin.dll

  PlugPlug.dll Adobe CSXS branchezBranchez Dll Standard (32-bit) 3.0.0.383

  Adobe Photoshop CS6 CS6 PSArt.dll

  Adobe Photoshop CS6 CS6 PSViews.dll

  SCCore.dll ScCore 2011/12/14-15: 08: 46 66,490082 66.490082

  ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15: 08: 46 66,490082 66.490082

  Shfolder.dll operating system of Microsoft (r) Windows (R) 2000 5.50.4027.300

  The OpenSSL Toolkit 0.9.8g ssleay32.dll

  TBB.dll Intel Threading Building Blocks for Windows 3, 0, 2010, 0406

  tbbmalloc.dll Intel Threading Building Blocks for Windows 3, 0, 2010, 0406

  TfFontMgr.dll FontMgr 9.3.0.113

  TfKernel.dll kernel 9.3.0.113

  Geom TFKGEOM.dll kernel 9.3.0.113

  Adobe TFUGEOM.dll, UGeom © 9.3.0.113

  updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0;) Brand: BUILDDATETIME) 6.0.0.24

  WRServices.dll WRServices Friday, January 27, 2012 13:22:12 build 0.17112 0,17112

  U3D writer 9.3.0.113 wu3d.dll

  Required plugins:

  Accented edges 13.0

  Adaptive wide-angle 13.0

  SMA 3.11x01

  Angular Strokes 13.0

  Average 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Bas-relief 13.0

  BMP 13.0

  Camera Raw 7.0

  Chalk and charcoal 13.0

  Charcoal 13.0

  Chrome 13.0

  Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  COLLADA 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Halftone color 13.0

  Color pencil 13.0

  CompuServe GIF 13.0

  Pencil tale 13.0

  Craquelure 13.0

  Crop and straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Crop and straighten Photos filter 13.0

  Hatch: 13.0

  Crystallize 13.0

  Cutting 13.0

  Features dark 13.0

  Deinterlacing 13.0

  Difference clouds 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Glow 13.0

  Move 13.0

  Dry brush 13.0

  Eazel acquire 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Embed watermark 4.0

  Extrude 13.0

  FastCore 13.0.1 routines (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Fiber 13.0

  Film Grain 13.0

  Gallery of filters 13.0

  Fresco 13.0

  Glass 13.0

  Scarlet contours 13.0

  Grain 13.0

  Graphic pen 13.0

  Halftone Pattern 13.0

  HDRMergeUI 13.0

  IFF Format 13.0

  Outlines in ink 13.0

  JPEG 2000 13.0

  Blur of the lens 13.0

  Correction of the lens 13.0

  Lens Flare 13.0

  Liquefy 13.0

  Operation of Matlab 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Measure Core 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Mezzotint 13.0

  MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Mosaic tiles 13.0

  Multiprocessor support 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Neon 13.0

  Paper notes 13.0

  NTSC colors 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Ocean Ripple 13.0

  13.0 oil painting

  OpenEXR 13.0

  Paint Daubs 13.0

  13.0 palette knife

  Patchwork 13.0

  Paths to Illustrator 13.0

  PCX 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Photocopy 13.0

  3D Photoshop 13.0.1 engine (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Photo filter package 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Pinch 13.0

  Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Plaster 13.0

  Plastic wrap 13.0

  PNG 13.0

  Pointillism 13.0

  Polar coordinates 13.0

  Portable Bit map 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Poster edges 13.0

  Radial blur 13.0

  Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Read watermark 4.0

  Crosslinking 13.0

  Ripple 13.0

  Rough Pastels 13.0

  Save for the Web 13.0

  ScriptingSupport 13.0.1

  Shear 13.0

  Smart Blur 13.0

  Smudge Stick 13.0

  Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Splash 13.0

  Spherize 13.0

  Sponge 13.0

  13.0 sprayed strokes

  Stained glass 13.0

  Stamp 13.0

  Sumi-e 13.0

  Targa 13.0

  Texture veneer 13.0

  13.0 tiles

  Torn edges 13.0

  Watch twirl 13.0

  Draft of 13.0

  Vanishing point 13.0

  13.0.1 variations (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Water paper 13.0

  Watercolor of 13.0

  Wave 13.0

  WIA support 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Wind 13.0

  Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08 / 08:21:00:00)

  Zig - zag 13.0

  Plug-ins option and the third: NONE

  Plug-ins that could not load: NONE

  Flash:

  Mini Bridge

  Kuler

  Install TWAIN devices: NONE

  Journal of Crash of Windows 7:

  Signature of the problem:

  Problem event name: APPCRASH

  Application name: Photoshop.exe

  Application version: 13.0.1.0

  Application timestamp: 5022da52

  Fault Module name: nvoglv32. DLL

  Fault Module Version: 9.18.13.697

  Timestamp of Module error: 506b 3253

  Exception code: c0000005

  Exception offset: 000ec5a8

  OS version: 6.1.7601.2.1.0.768.3

  Locale ID: 1033

  Additional information 1: 0a9e

  More information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional information 3: 0a9e

  Additional information 4: 0a9e372d3b4ad19135b953a78882e789

  nvoglv32. DLL (it looks like a nVidia OpenGL driver problem. Have you tried updating your driver?

  http://blogs.Adobe.com/Crawlspace/2012/07/Photoshop-basic-troubleshooting-steps-to-fix-MOS t - issues.html #UpdateDriver

• Premiere Pro CS6 crashes when you drag

  Trying to change in PP CS6 and get this error whenever I drag the files.

  «I'm sorry, that a serious error has occurred which requires Adobe Premiere Pro stop.» We will try to save your current project".

  
  

  This happens everytime I try to drag images. Apart from files or sites.

  I'm working (at least trying) on a Mac Pro (mid-2012) running OS X Yosemite 10.10.1.

  Processor- 3.2 GHz Quad-Core Intel Xeon

  Memory- 16 GB 1066 MHz DDR3 ECC

  Graphics- ATI Radeon HD 5770 1024 MB

  Says Adobe Application Manager everything is up-to-date and I've tried everything I can think of.

  Restart the computer.

  Tests of various video files in the project (which happens with all)

  Moving the files to another drive

  Create a new project on another drive

  Old project with images that have worked before.

  No luck with anything.  Any help is greatly appreciated! I have deadlines to meet and no backup computer!

  UPDATE!

  I also lived down in Illustrator. I found my way to this subject and discovered that my problem is a Chrome extension called Pushbullet. After the suppression of Pushbullet of Chrome and restarted my computer, I was able to drag clips into my script again. If you use Pushbullet or perhaps another ill run Chrome extension, chances are, that could very well be the source of your problem!

  Illustrator crashes when I try to move an object with the Selection tool

• How to fix the CS6 crashing when trying to save under / export to a file .idml?

  Tried the old faithful of reboot etc and using a single page with no styles etc. or anything really, the file more simple but every time CS6 crashes.

  Guidance on how to try to work around this problem?

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  But when I exported a CC idml I could open without problem, hmmm.

• InDesign CS6 crashes when I try to copy a chart

  I work in CS6 with a document that has been converted from CS4. I want to move a chart from one location in the document to the other, but when I try to copy it, InDesign crashes immediately. Does anyone else have this problem?

  I work on a PC, and I think that the original file was created on a Mac.

  It turns out that the culprit was a bad font in the image. I opened the image in Illustrator and converted to outlines police. That solved the problem! By the way, this a problem of image/font (this image is used in a few different manuals) also caused InDesign to crash when I exported in PDF format.

  People from Adobe, if you're reading this, it would be great if the problematic fonts in images were detected by InDesign, as an error in the control panel for errors of liaison and the police currently similar upstream it. I don't see a way to detect this easily now (how to refine the image which is a problem when working with 50 + images in a document?) Is it possible that I don't know?

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  My A30-104 laptop hangs when starting the bios, whenever I insert a USB key into the USB port.
  The only message that appears at the bottom of the screen and the message is something like this:
  Press F12 for the boot configuration or F12 for...

  Pressing F2 or F12 does not change the start state.
  Note that Microsoft XP Home SP2 is installed on the machine.
  No idea why startup is suspended?

  Thank you
  Sam

  Maybe the laptop tries to start the USB, but it is not possible to
  It's just a suggestion, but I remember that something similar happened to a friend of mine.
  The printer is connected to the USB and the laptop could not start in the OS.

  Well, maybe we can solve this problem on the laptop you by changing the boot order in the BIOS.
  Please enter the BIOS and change the order on the disk HARD - CD - etc.
  Make sure that the HARD drive was chosen first

• Media Center crashes when starting a movie from netflix

  I have seen this problem with many X 64 now users of systems. Netflix in windows media center crashes when you click on the beginning of the game film. Seems to be a X 64 system problem. All the patches yet? I saw a large number of entries of "try this" but I haven't seen any which have resulted in a solution,
  Thanks for any help on what I would use netflix inside the WMC if possible.

  Hi all

  It is a known problem with Netflix in Windows Media Center. It is caused by the presence of a very long user agent string in Internet Explorer. For more information about the agent user channels, see the following MSDN article. There is currently no supported workaround by modifying manually the user agent string can cause problems of compatibility with some Web sites.

  Reference:

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  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• Premiere Pro CS6 hangs when starting

  I have install Adobe CS6 Master Suite. All the other programs I ran into this suite very well work. However, when I try to start Adobe Premiere Pro (either just the program or by double-clicking on a project), the program crashes before it can end the commissioning. I use Windows 7 Ultimate, that displays the message

  "Adobe Premiere Pro CS6 has stopped working. A problem caused the blocking of the program works correctly. Windows will close the program and notify you if a solution is available. »

  I tried to uninstall and reinstall the program, which did not work. I also did the same with the sequel, which has worked for me yesterday, but today when I tried to start Premiere Pro, it broke again.

  I use an Alienware 14

  Intel i7-4910MQ 2.90 GHz

  16 GB memory

  64 bit

  I don't know what other information would be necessary to solve this problem. And I thank you for any help, as Adobe does apparently not care enough about their customers to provide support for their products.

  Update:

  I tried to install an earlier version of the Adobe Suite (CS5) after using the Adobe tool to clean all my system facilities. I met the same problem, I've never seen with this version. So, I guess it was something wrong with Windows. I was going to return my PC to its factory settings, but decided to first update to Windows 10. The update corrects the problem. Thus, there was apparently a problem with the installation of Windows, or possibly a program that changed the Windows somehow he couldn't run Adobe Premiere Pro. In any case, I am using it without problem with creating for a few days now, so the problem seems to be resolved. Thanks John Smith, to try to help me to troubleshoot this problem. I'll keep in mind that double graphics cards are likely to cause problems when I have problems in the future. I didn't know this before. See you soon.

• Photoshop CS6 crashes when printing

  From a few weeks ago, Photoshop CS6 hangs everytime when you select the print with the error: "Adobe Photoshop CS6 has stopped working".

  This produced using different printers and printing anything, including a blank page.  Fine printing from other applications.

  Photoshop CS6 v.13.1.2 x 32 running on Windows 7 Professional 64 bit

  It is a Dell Optiplex 990, I7 3.4 GHz, 4 GB RAM, 250 GB drive HARD system, AMD ATI RADEON HD 6350 PCIe graphics card on a bus of 16 x

  (1) Photoshop has been updated

  (2) OS has been updated

  (3) video drivers have been updated with the new from the manufacturer

  (4) I tried new drivers for our Kyocera TaskAlfa 3550ci

  (5) I tried new drivers for our Kyocera FS-3140MFP

  (6) I also tried to delete all printers except 'Adobe PDF' printer

  This is an event for example from the Windows application log after that photoshop crashed.

  The failing application name: Photoshop.exe, version: 13.1.2.0, time stamp: 0x50e86403

  The failed module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b60

  Exception code: 0xc0000374

  Offset: 0x000c380b

  ID of the process failed: 0xa0c

  Start time of application vulnerabilities: 0x01ce355706f614ca

  The failing application path: C:\Program Files\Adobe\Adobe Photoshop CS6\Photoshop.exe

  The failed module path: C:\Windows\SYSTEM32\ntdll.dll

  Report ID: 4fd602eb-a14c-11e2-b31d-180373d687c0

  Please let me know if there is any other information, I can provide.

  Our current solution is save a jpeg and then print with another application of paint.

  Any help is appreciated.

  Thank you

  This seems printer specific driver. Have you tried recently updated printer drivers from the website of its manufacturer. If it is already set to day and always crashing then please follow these steps:

  Remove a printer

  1. click on the "Start" button, type PRINTERS in the start search box and press ENTER.

  2 find the printers installed icons, then delete them.

  3. right click on the blank part of the window and choose "Run as Administrator"-> "Server Properties".

  4. on the tab drivers, select them printers list and click Remove. Please, select Remove driver and driver package.

  5. open the start menu, enter APPWIZ. CPL in the search box and press ENTER to launch the "programs and features".

  6. try to remove all related printer software.

  If the problem is not resolved, I suggest that you clear the money printing system.

  Step 1

  ======

  Start Windows Explorer, and then rename all the files and folders in the following two folders:

  c:\windows\system32\spool\drivers\w32X86

  To rename a file, we can click with the right button on the file and select Rename.

  Step 2

  ======

  1. Click Start, type REGEDIT in the start search bar and then press ENTER.

  2. navigate to and then click the following registry key:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windows NT x 86

  View the list of subkeys. There should be only the following subkeys:

  Drivers

  Print processors

  If there are any keys other than those listed above, follow these steps:

  a. on the file menu, click Export.

  (b) in the file name box, type a descriptive name for this key--for example, type WindowsNTx86regkey - and then click Save to save it to your local office.

  We can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windows NT x 86 registry key to restore the key if you experience problems after you complete this procedure.

  c. delete all keys other than drivers and print processors.

  Step 3

  ======

  Find and click the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key. View the list of subkeys. There should be only the following subkeys:

  BJ language monitor

  The local port

  Microsoft Document Imaging writer monitor

  Microsoft Shared Fax Monitor

  Standard TCP/IP port

  USB Monitor

  WSD port

  If there are any keys other than those listed above, follow these steps to remove them:

  a. on the file menu, click Export.

  (b) in the file name box, type a descriptive name for this key--for example, type Monitorsregkey - and then click Save to save it to your local office.

  We can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key to restore the key if you experience problems after you complete this procedure.

  c. delete all keys other than the above 5.

  Step 4. Disconnect the printer from the computer and restart the computer.

  Step 5. Reconnect the cable from the printer to the computer, install the printer according to the manufacturer's installation instructions and then check if the problem persists.

  You can also use these two articles for this problem:

  http://support.Microsoft.com/kb/2000007

  http://support.Microsoft.com/kb/933454

  HTH