Cursor disappears and the Trackpad unresponsive liked - NEW MacBook Pro!

My MacBook Pro is now a little less than two weeks. In the first days of its use, the slider disappeared and the trackpad was totally insensitive.  The only way to make it work again was to turn it off because he has not answered either keyboard commands. I called the support, which I must say were not very useful, a left me frustrated. The first person I talked to seemed very green - not a vote of confidence!

Fast forward about 8 days later.  Exactly the same thing. Support and through his statement, tried to start in safe mode, but no go. He went immediately from the Apple to the login page.  On top of that, the person was very rude.  It has been long since I have dealt with the Apple support, and these experiences were very different from I remember.  I will communicate the headquarters to complain, but for now, my question is what to do?  This is a NEW computer, so in my opinion, probably this should not happen at all, but I wonder if this is a common problem, and if there is a fix!

My old MacBook Pro got too draggy and the processor was too outdated to handle any innovation that occurred in the last seven years, but boy, I loved this computer!  I have to deal with this issue, of course - setting or Exchange it as a failure - but in general, the new MacBook Pro suck?

Ah, I just saw that the product is 'start 2015' - quite interesting, because I bought it more than a quarter of the way in 2016!  I am really annoyed and disappointed by Apple.

Tags: Notebooks

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