Cursor disappears and the Trackpad unresponsive liked - NEW MacBook Pro!
My MacBook Pro is now a little less than two weeks. In the first days of its use, the slider disappeared and the trackpad was totally insensitive. The only way to make it work again was to turn it off because he has not answered either keyboard commands. I called the support, which I must say were not very useful, a left me frustrated. The first person I talked to seemed very green - not a vote of confidence!
Fast forward about 8 days later. Exactly the same thing. Support and through his statement, tried to start in safe mode, but no go. He went immediately from the Apple to the login page. On top of that, the person was very rude. It has been long since I have dealt with the Apple support, and these experiences were very different from I remember. I will communicate the headquarters to complain, but for now, my question is what to do? This is a NEW computer, so in my opinion, probably this should not happen at all, but I wonder if this is a common problem, and if there is a fix!
My old MacBook Pro got too draggy and the processor was too outdated to handle any innovation that occurred in the last seven years, but boy, I loved this computer! I have to deal with this issue, of course - setting or Exchange it as a failure - but in general, the new MacBook Pro suck?
Ah, I just saw that the product is 'start 2015' - quite interesting, because I bought it more than a quarter of the way in 2016! I am really annoyed and disappointed by Apple.
Tags: Notebooks
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(143318)
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Hi @Reem12,
Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!
I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your computer laptop 13-3003ex of spectrum HP and issues with the Touchpad and the cursor in the process of disappearance. Some say that you could restore the BIOS using factory default values with this. Here is a document that shows you how to restore the default BIOS settings. In this way, it will look at the hardware installed on your laptop.
Please let me know how it goes.
You can say thanks for trying to help by clicking on the Thumbs Up below! .
Thank you.
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I had a look at the mother/logicboard map and saw that there was a very small fragment of black that had chipped and poured a small amount of dried up of liquid on the map itself, I think that maybe it's the issue task, no matter what you think?
and wouldn't be expensive?
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Shop Apple Store - Genius Bar
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EtreCheck version: 2.9.13 (267)
Report generated 2016-08-05 07:36:41
Download EtreCheck from https://etrecheck.com
Time 03:56
Performance: good
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Problem: Computer is too slow
Description:
Computer takes a long time to adjust after the start, apps to take a while to load.
MacBook Pro (13-inch, mid 2009)
[Data sheet] - [User Guide] - [warranty & Service]
MacBook Pro - model: MacBookPro5, 5
1 2.26 GHz Intel Core 2 Duo CPU: 2 strands
2 GB RAM - Insufficient RAM! Extensible - [Instructions]
BANK 0/DIMM0
ok 1 GB DDR3 1067 MHz
BANK 1/DIMM0
ok 1 GB DDR3 1067 MHz
Bluetooth: Old - transfer/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 260
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
OS X El Capitan 10.11.6 15G (31) - since the start time: about an hour
Hitachi HTS545016B9SA02 disk0: (160,04 GB) (rotation)
EFI (disk0s1) < not mounted >: 210 MB
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
Macintosh HD (disk 1) /: 158,81 (Go 130,18 free)
Encrypted AES - XTS unlocked
Storage of carrots: disk0s2 159.18 GB Online
MATSHITADVD-R UJ-868)
Built-in ISight from Apple Inc..
Card reader Apple
Apple Inc. BRCM2046 hub.
Apple Inc. Bluetooth USB host controller.
Apple Inc. Apple keyboard / Trackpad
Computer, Inc. Apple IR receiver.
Mac App Store and identified developers
com.Apple.softwareupdate_notify_agent.plist [failure]
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[loading] 156 tasks Apple
[operation] 56 tasks Apple
[killed] 18 tasks Apple
18 killed processes lack of RAM
[loaded] 49 tasks Apple
[loading] 150 tasks Apple
[operation] 82 tasks Apple
[killed] 10 tasks Apple
10 killed process lack of RAM
[failure] com.adobe.fpsaud.plist (04 / 04/2016) [Support]
[failure] com.mackeeper.MacKeeper.Helper.plist (2015-04-21) [Support]
[loading] 401 tasks Apple
[operation] 153 tasks Apple
[killed] 27 tasks Apple
FlashPlayer - 10.6: 21.0.0.213 - SDK 10.6 (2016-04-12) [Support]
QuickTime Plugin: 7.7.3 (2016-07-08)
Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-12) obsolete! Update
Default browser: 601 - SDK 10.11 (2016-07-08)
OfficeLiveBrowserPlugin: 12.3.6 (2013-05-02) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-07) [Support]
iPhotoPhotocast: 7.0 (2011-12-04)
ZoomUsPlugIn: 3.5.44022.0314 - SDK 10.11 (2016-03-16) [Support]
Adblock more - Eyeo GmbH - https://adblockplus.org/ (2016-08-04)
Flash Player (04 / 04/2016) [Support]
Time Machine not configured!
37% com.apple.WebKit.WebContent (3)
14% WindowServer
9% com.apple.WebKit.Networking
4% kernel_task
2% fontd
Top of page process of memory: ⓘ
Kernel_task 303 MB
Com.apple.WebKit.WebContent (3) 193 MB
Safari of 174 MB
Mdworker (9) 115 MB
Mds_stores 92 MB
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Z40 cursor disappeared and the touchpad no longer works
Laptop was left on when I went to continue working. Connected again with no problems. The cursor appears but not move not initially and finally slowly disappeared. Tried the touchpad, but it does not work. Managed to get the touchpad settings with the up-down-left-right keys but he had no success to go to the fields of the object. Restarted does not. I tried F6... Nothing. My WiFi on a bike... Nothing. What are your recommendations? Windows 10 ops.
Dear Mike,
Plug an external mouse will not require a driver, windows will automatically identify it.
You can also use the link below to find all the drivers for this laptop.
Kind regards
Joseph
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