13 spectrum HP ultrabook: cursor disappeared and the touchpad no longer works. Usable only to touch screen

When I turned on my ultrabook today, the cursor is invisible. The touchpad is also that no longer respond. I can only use the touch screen. My product number is G1Z94EA #A2N

Hi @Reem12,

Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your computer laptop 13-3003ex of spectrum HP and issues with the Touchpad and the cursor in the process of disappearance. Some say that you could restore the BIOS using factory default values with this. Here is a document that shows you how to restore the default BIOS settings. In this way, it will look at the hardware installed on your laptop.

Please let me know how it goes.

You can say thanks for trying to help by clicking on the Thumbs Up below! .

Thank you.

Tags: Notebooks

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