CWMS 1.1 Site URL does not

Hi all

I have just deployly a new CWMS 1.1 for the customer, everything works well.

However, after the CWMS 1.1 virtual machine power off and turn on again, all are very good except webex site URL is not available.

I'm quite sure that the problem resides on CWMS 1.1 rather than the browser, as I use the same computer in both cases.

Machin's virtual host / IP: webexadmin.webex.com 18.2.0.5

Site URL / IP: webexweb.webex.com 18.2.0.7

Admin URL / IP: webexsuper.webex.com 18.2.0.7

I confirmed that DNS is working properly.   Admin URL works fine and I can use Admin credentials for access without problem.

However, I'm not able to access the URL of the site, the page which lead me to the host of input user ID and password do not appears.

By the way, I am also curious to know how CWMS 1.1 different requests for URL of the Site and the URL of the Admin because they were resolved to the same DNS server IP address?

Help, please...

Thank you

Tian yan

Hello Tian,

Appolgise to a slow line here it was a long weekend in the United States.

I would strongly sugguest you use this version 1.1.1.9 when you try to deploy expecially for mail server.

CSCuc63386 Validation of email server in the initial setup sequence No.

There was a bug in version 1.1.

If you need help for new .ova feel free to open an SR and someone TAC will help you in this.

Now, in regards to FQDN or IP feel free to open a SR we can do more tests, I don't expect this to and issue too long is valid and functional.

Do not hesitate to reachout me privetly if you need help opening SR, I can do for you and take ownership.

Kind regards

Srdjan

Tags: Cisco Support

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