Deactivation of the iphone 4

Hello

I recently sold an iPhone 4 on eBay. Before I sent it, I disconnected and erased all settings. then I went here https://supportprofile.apple.com/ and removed the iPhone of my devices. In addition, I removed the SIM card.

The phone is not in my devices on the Apple Support or on the iCloud "Find my iPhone" list of devices, but the buyer indicates that the phone will not turn on without my Apple ID.

I don't really understand how it is still connected. What can I do from here? They suggested return to connect but I'd rather not.

Congratulations for all the suggestions.

Jamie

jamiebuckingham wrote:

Hello

I recently sold an iPhone 4 on eBay. Before I sent it, I disconnected and erased all settings. then I went here https://supportprofile.apple.com/ and removed the iPhone of my devices. In addition, I removed the SIM card.

The phone is not in my devices on the Apple Support or on the iCloud "Find my iPhone" list of devices, but the buyer indicates that the phone will not turn on without my Apple ID.

I don't really understand how it is still connected. What can I do from here? They suggested return to connect but I'd rather not.

Congratulations for all the suggestions.

Jamie

Looks like you made all the necessary, but click on the link to verify your steps.

What to do before you sell or give away your iPhone, iPad or iPod touch - Apple Support

Tags: iPhone

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