Dell 11 7140 place - do not start after reboot and shutdown without power connected

Hi all

I had problems with my new Dell 11 7140 place since I bought it. If I reboot or shutdown the Tablet without the power cable plugged in, it crashes on start/stop to a black looking screen as he stopped (but it isn't). He will sit on this State forever or until the battery is completely discharged. If I press and hold the power button for 5-10 seconds I can force a shutdown and turn off the tablet.

It's even worse if; After that I have to reboot the machine, it just sits there on the circle of rotation points and never goes anywhere. After a few tries, it will eventually in windows recovery, but he never manages to recover anything. The only way to get the Tablet working again is to reimage the dos operating system.

I tried the following:

  1. Most recent of the installed BIOS A07
  2. All the latest pages Dell device drivers
  3. The latest version of Windows Update
  4. I tried to start in safe mode, but get points again spinning
  5. Tried to restore points that had once or twice the PC to start again, but the system is messed up. Built in Windows apps like photo viewer don't work anymore and I just to reimage.
  6. Tried running the Dell diagnostics, but which did not find anything wrong

The funny thing is that if I reboot or shutdown with the power connected, then everything is OK. I can do this all day with no problems. Standby and hibernation work OK with no power attached.

I have tried everything I can, but I'm at a stage where he's going to have to go back to Dell. Please can anyone give me any suggestions of what I can try, thank you.

To follow up on this post, the final solution to this issue was to return to the Dell Tablet. The motherboard has been replaced under warranty and since it was returned to me I have had no more problems.

Tags: Dell Devices

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