Dell 1815dn printer Vista Home Premium remains offline

Printer 1815dn Dell MFP has been my home for several years and accessible network in about 5 computers running Vista Home Premium (32 and 64 bit) and XP. Suddenly one of the computers (VHP 32) always has the printer in offline state. It is not possible to put online. Other computers can access printer very well. Before restarting the computer has corrected the problem, but now things in the print queue will print started upward but the switches of the printer (on Vista) offline and no printing. I reinstalled the drivers for the printer, but it is always offline.

Hi Surf_SD,

1 check the settings by clicking on "Printer" in the menu bar of the pop-up window and uncheck "Use printer offline." This action will change the printer from offline to online mode.

2. If the steps above do not resolve, then make sure that the printer spooler has the automatic value, steps to assign automatic services

a. Click Start and type services.msc in the search box

b. Locate the Printer Spooler service

c. right-click on the service

d. If the service is stopped and then starts the service

e. Select Properties

f. and in startup type, select automatic

3. even to try the steps listed in the link below and check if it will help: printer network problems:http://windows.microsoft.com/en-us/windows-vista/Troubleshoot-network-printer-problems

With regard to:

Samhrutha G S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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