Dell AIO Printer 962 Photo and Windows 7 32 bit
OK, so I thought naively: "you had Windows XPII SP III for several years. Time to update. "I bought a program of 32-bit Windows 7 for my old Dell Dimension E520. Thank God I have the Windows 7 Upgrade Advisor printed report that told me what to expect with a certain number of programs, including Dell AIO Printer 962 Photo, Jasc Paint Shop Photo Album, WordPerfect12 and a few others wouldn't work, or have problems with Windows 7. First of all the Dell AIO Printer 962 Photo. Despite the fact I've updated drivers, and the small list of control on the screen tells me it is read to use, I get a message saying something like "your computer is unable to communicate with your printer. He then advises me to unplug/re-plug the USB power cord cord, restart the computer, etc.. I did all that, nothing. Second, the software I bought Corel, WordPerfectX6. The thing installs OK. Then I try to run it and I get a message stating: "WordPerfectX6 has stopped working" No. S_t! I tried to uninstall and reinstall and nothing. I had a call to the toll-free line 1-taking in charge, but I swear to you that I am about to return the thing and just do with NotePad. What is essential now is Dell
Photo AIO Printer 962. Someone at - he had THIS problem and found a solution? I mention the other problem where the two events are related. And since I use Windows7/32-bit, a Microsoft Product, I take a shot that maybe someone can have a cure! Thanks in advance for any advice. Series-poet: (o)
Dell, web site, there is no driver Windows 7 not listed for your printer on the printer control, so everything you download may not work. The thing nearest Dell listed are Vista drivers, you can try the 32 bit version.
Cut first download auto driver from windows update.
Start right click System computer/properties/Advanced/settings/device installation settings/tick won't let me choose and never install win update and save the changes then install driver.
Tags: Windows
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Knowing that, here's a better link for the driver and firmware and utilities: http://support.dell.com/support/downloads/driverslist.aspx?os=WV64&catid=-1&dateid=-1&impid=-1&osl=EN&typeid=-1&formatid=-1&servicetag=&SystemID=PRN_ALL_A962&hidos=WW1&hidlang=en&TabIndex=&scanSupported=True&scanConsent=False.
I can't talk to you throughout the process - is too long and there are too many things that could should be made according to which past that are best addressed in the manual that I have provided a link to in the previous post. I'm not able to write my own manual and even I tried I did not have the information and I'm not going to read the manual myself and then try to say it in other words for you - it would take too long and would be better.
This can help you with the installation of Vista: http://www.vista4beginners.com/How-to-install-local-printer.
I hope this helps. Feel free to ask specific questions as you go along, if you have any problems, but be specific (not "How do I install it").
Good luck!
Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
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Hi Ohdiane1057,
Note: a patch is released for Dell AIO Printer 962 Photo, I suggest visit this community link provided below and try to install the patch and see if the problem is resolved.
http://en.community.Dell.com/support-forums/peripherals/f/3528/t/19046379.aspx
Thank you, and in what concerns:
I. Suuresh Kumar - Microsoft technical support.Visit our Microsoft answers feedback Forum and let us know what you think.
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