Dell Latitude E5510 - cannot activate my bluetooth

I have posted this question in another forum but thought it would be better here since it is specific Dell.

This is my first question on the site.
I have a problem where I can't turn on the bluetooth on my laptop. If someone could give me help fix me this problem I would be very grateful!

Details of the laptop
-Dell Latitude E5510.
-Windows 7 32 bit.

Problems
-The bluetooth led is not lit (the WiFi is turned on).
-L' is not a bluetooth icon in the system tray.
-It has no parameters in 'Control Panel' for bluetooth.
-It has no drivers in 'Device Manager' of bluetooth.

Already tried troubleshooting
-Ensure that bluetooth is enabled in the BIOS.
-Updated BIOS version A11.
-Downloaded and tried to install the drivers (R285455.exe, R260222.exe, R296919.exe). When I try to run R260222.exe, it tells me that it's incompatible. When I run the other two pilots, he extracted the elements but then asks me to 'turn on bluetooth using the wireless switch'. The switch is already on, but no light is the bluetooth symbol. There is a catch 22!
-Ensure to that 'Bluetooth Support Service' was launched.

I tried the solution for hours now and just have no idea what else to do. If I missed any information, please let me know.
I'm starting to think that there is no physical bluetooth adapter in my laptop at all.

It's the answer on another forum, I received, and when I checked my configurations of the original system, there was no mention of bluetooth:

Here's how to check the physical presence of the Bluetooth technology in a system Dell Ex510:

  • In the BIOS, it will show in the frame without wire, radio or Networking (sorry, I don't remember the exact menu section and I haven't the time to restart my computer now) something in the sense of "Bluetooth installed" and may list the model of module.
  • You can go to the Dell warranty status and click the Original tab Bluetooth Dell for Ex510 System Configuration module was 375. The search page (press CTRL + F) for her.
  • Control of physical presence is delicate and you should not do this unless you have experience re-Assembly of laptops. The procedure can be found here (Support of Dell).

You can meet, it's that switch radio on the front left of the palmrest is programmed to control the two WiFi & Bluetooth and it is currently disabled. The setting is in the BIOS in the same section as the toggling of the radios. You can set it to only to control wi - fi so that Bluetooth is controlled by its drivers in Windows.

Tags: Dell Products

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