DeskJet 4625: Scan Cup Page
Whenever a page of A4 format is scanned, part of the page is cut off during the analysis. This happens as well with the document feeder and the manual set up on the screen. This could be because the analysis being defined for a letter size document.
Put the A4 printer to print documents, I do not know how to set to A4 for analysis.
Any suggestions?
Hey there! @mikef65, thank you for joining the HP Forums!
I understand that part of the page stops when scanning on your printer.
Please try to make a copy option and check if the pages are cutting for the copy function.
If so, then it might be a hardware problem.
If copy option works very well without cutting the pages then it might be a driver problem.
You can update drivers using the link below.
Link: http://ftp.hp.com/pub/softlib/software12/COL41990/mp-108842-4/DJ4620_1315-1.exe
If you still have questions, contact HP to service options.
Link to contact HP: http://hp.care/2bkTGBQ
Please let me know the results!
See you soon!
Tags: HP Printers
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