DeskJet f380 problem of driver for windows 7... need urgent help

Hello, im the owner of a HP deskjet f380 and has used without problems in Windows xp, it is practically new, because I bought a couple of months. I had an update on my PC and installed Windows 7 to go with the new system, and now when I try to install the drivers for your site... those for Windows 7 32 bit, I get a weird error message telling me that I am using a bad system, WIndows XP, to be more precise. I have checked and rechecked my installation of windows and I'm sure it's Windows 7, so I don't understan why I got the message. I even tried to install the package XP, thinking that maybe that will work if Setup, my Windows is XP. It did not work eighter, I started recieveing a few errors 'file missing' of some .inf files and some .dll which are missing or cannot be accesed. The problem is quite urgent so if you can send me it please with the solution I would me more apriciative. Thank you.

Hi Uuf11, the printer software installation is recommended in safe mode. Safe mode is primarily used to resolve problems with Windows by only running the bulk of Windows operating systems and device drivers. Once the passage in secure mode, the user can execute commands and charge the devices one at a time. So in this mode the print spooler service is not started which is essential for the installation of the software.

As suggested steps to come to your question did not work, you can try the steps below:

Note: The printer must not be connected to the computer before beginning the installation.

(1) perform a disk cleanup. Start ==> All Programs ==> Accessories ==> System ==> Disk Cleanup tools

(2) right click on the software driver that you downloaded and select "Run as" or "Run as Administrator". Enter the user name and password. This information is on your user profile on the computer.

Note: Make sure that the driver that you downloaded is supported for the OS you are using. If you have doubts redownload the file.

If the error persists, then:

1) click on the Windows icon in the bottom left of the screen of the computer and in the 'search' in a box type, %Temp% and press enter on the keyboard. This will open the Temp folder

(2) open the last file 7z

(3) double-click the file hpzsetup.exe

Tags: HP Printers

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