Desktop shortcuts do not work.

Original title: icons will not open files

When I click on my desktop icons, he opens the Word software, but does not open the file.  So if I use the feature open under the software Word file, it will open the file without problem.  What could be the cause of this problem?  Thanks for any help you can provide!

Hello

Thanks for posting in the Microsoft Community Forum, please be assured that we would do our best to help you with this problem.

Please answer the following questions that would help us provide a better solution.

1 have had any changes made to the computer before the question?

2. What is the format of the file you're trying to open?

3. what anti-virus software is installed on the computer?

Try these steps and check:

Step 1:

Download and run the next fixit and check:

Difficulty of broken desktop shortcuts and common system maintenance tasks

http://support.Microsoft.com/mats/system_maintenance_for_windows/en-us

Step 2:

Run a virus scanner and check:

Virus is known to cause these problems. Scan your computer for the Microsoft Security Scanner, which allows to get rid of viruses, spyware and software malware.

http://www.Microsoft.com/security/scanner/en-us/default.aspx

Note: The Microsoft Safety Scanner expire after 10 days from the date of installation.

Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

Step 3:

Try to create a new user account and check if you face the same problem.

How to copy data from a corrupted to a new profile in Windows XP user profile

http://support.Microsoft.com/kb/811151

Hope this information helps. If you have any questions do not hesitate to answer, we would be happy to help.

Tags: Windows

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