Device Manager can't see the DVD ROM
I have a HP Pavilion dv9628nr notebook PC, with the version of BIOS F.31, running with Vista SP2.
He stopped recently to recognize the DVD ROM, which does not show even as a device in Device Manager, so I can't uninstall or update the drivers.
In the BIOS it is listed as a boot device, so it's there somewhere.
I tried the Fix Windows, what has not worked as well as regedit to delete the LowerFilters registry entry (there was no UpperFilters one listed), but none of this has given me my DVD DRIVE in Device Manager.
I wanted to try to disable AHCI mode for the drive controller in THE system BIOS, but it is not an Advanced tab available to get to this. And I don't know if this will solve the problem anyway.
Suggestions appreciated. Thank you and Merry Christmas.
Hello
First, reset the defaults in the bios as follows.
Shut down the laptop. Tap here to f10 as soon as you start Notepad to open the menu of the bios. Press f5 to load the default values (sometimes it's f9, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER. Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.
Check if the drive now appears in Device Manager - if it doesn't, try the following.
Even if the optical drive is listed under bootable devices, it can still have a hardware problem
An option here, you could try this will give a good indication that the problem is with Windows or the optical drive itself.
Create a bootable Ubuntu CD
The Ubuntu CD that you create should work as you start the laptop (IE outside of the Windows operating system), so if this works do not, the problem is almost certainly a hardware with the DVD player problem
On another PC, follow the procedure on the link below to create a bootable Ubuntu CD and follow the steps described in the part 3 to 'Try' to see if this OS runs from CD. The 'try' option does not need to install on the hard disk, it just runs from the CD.
http://www.Ubuntu.com/desktop/get-Ubuntu/download
Let me know if it will work.
Kind regards
DP - K
Tags: Notebooks
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