difficulties to remove silverlight so that I can download another version of silverlight

I have Comcast cable, when I go on some premium channels other than HBO, I get a message from Silverlite version upgrade.  I removed the current version and downloaded the updated version, but it did not download properly.  When I try to remove it in order to recharge, I get a message as followes "patch package cannot be opened.   Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. "I tried to download from the link that Comcast and I went to the site Silverlite himself to download.  I tried both ways with no luck.  I need help with the removal of the current program Silverlite on my computer.  Does not try to remove addition and delete a zone.

I am running Windows XP.

Any help would be appreciated.

Thank you

Hi Mustangabq1,

You can follow the steps in the following article and check if the problem persists.

How to clean a facility damaged Silverlight and then reinstall Silverlight

http://support.Microsoft.com/kb/2608523

Let us know if that helps.

Tags: Windows

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