Difficulty finding downloaded CS6 (upgraded to CS5) to win after following the steps all the recommended

Hi there - would appreciate a helping hand on what I'm sure is a very basic request - I purchased the CS5 CS6 upgrade online about 3 days ago and signed in and find my order, clicked on it and did what I thought was 'Download', whereas download and then download window disappeared and I thought he'd jump upward with 'Run' or similar , but nothing happens. This has happened 3 times. I have been using the net session Akamai - I checked in my downloads folder each time and there is nothing there. My order and the serial number now appear in the downloads section of my account at Adobe so that apparently means that it is downloaded but I can't find anything! Thank you people

I basically followed the steps suggested by this note useful forum (which reproduces what was in the email that the Adobe store sent me:)

Q: I can't find the product I downloaded, where is it?

A: The following steps will help locate your software to download:

  1. Go to Adobe.com.
  2. Click on Sign In (in the upper right corner).
  3. Enter your Adobe ID and password and then click Sign In.
  4. Click my orders and order history.
  5. Locate the order number, and then click the download link in the download column.

Start the download by choosing one of the following values:

  • Click Download and follow the instructions on the screen.
  • Click on Akamai Download Manager and follow the instructions on the screen.
  • If you prefer to download directly in a browser, click on another upload method. Then click the .7z and .exe (Windows) files or the .dmg (Mac OS) file to download the software on your computer.

Hi seanlark,

Please find the document below which should be helpful to find the download link of your Adobe account:

Find a download link on Adobe.com

If you still face the question in order to find the download link for your account so that you can download your CS6 from the link below:

http://helpx.Adobe.com/x-productkb/policy-pricing/CS6-product-downloads.html

Then use the serial number to activate your product.

Thank you.

Shakur.

Tags: Adobe

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