disable the photoshop via the adobe Web site?
I upgraded the hard drive on my notebook (windows 7 pro) by cloning the old. Everything works perfectly, except for Adobe Photoshop CS3. He claims that I need to reactivate, but will not now (reactivation attempts fail). I remember vaguely reading I could disable a computer via the adobe Web site, but cannot find this option now. I tell myself that I have to disable the old hard drive (same computer, but perhaps adobe sees it as another computer), and then I'll have the 2nd year to reactivate on the new hard drive (same computer). I already use 1 of the 2 licenses on my desk.
I can also reach the Chat or email to anyone at Adobe. Apparently, Adobe decided that once a product is sold, they want to support.
I don't know if this can be screwing the licensing system, but the same day that I upgraded my laptop, I also bought the subscription creative cloud for use on another computer (but the same username).
Thanks to you two. Because I was in a hurry today, I disassembled my laptop, reinstalled the old hard drive, started, off CS3, close, then put it all back and the new hard drive and reactive (it didn't the first time and then worked the second time).
In case it can help someone in the future, the licenses can be reset by Adobe via chat. When you follow all the prompts for CS3, licensing in the aid system issues, Adobe is the only support provided through forums. However, I complained to Adobe, and they suggested in the future to contact support with the following:
> https://helpx.adobe.com/contact.html?step=ZNA_id-signing
> Then click on "still need help? Contact us' to connect with staff online.
Tags: Photoshop
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