Disappears problem Wizard of the printer for multiple users

It seems to be a problem for many people on this forum at the moment where Printer Wizard and other options disappear from the printer software.  I have a Deskjet 3070 and have been touched by this problem.  At least one person with the same printer has posted the same problem recently and someone with a 5510 and someone with a 8600 - all in just the last two days.

I uninstalled and reinstalled and I'm still in the same situation, I also followed advice given to other users and made a bit of investigation, I sure hope can help to define the problem as it seems that this could be a similar thing that happened to us all...

If I create a new user account and log in it and then open the "printer software" at first I get all the options provided.  After a short while an information banner invites me to download the update details is displayed:

Once this happens it has not come back...  No matter if you click on the banner the next time that you open the printer software, half of these options will be gone:

If you create a new user, it's the same thing: at first all goes well until the inevitable update.  What I can't work is the way to do things, come back as it should be once they have gone to a user account.  More for you a solution please!  Thank you.

Hello.

Yes, same question here for my 6500 Officjet has. Before was particularly to be able to see the status of printer ink in one click all the features. All these features have disappeared, I noticed in the last week or two. No update has been installed by myself to the software of HP Print to my knowledge either. Went to the HP Canada website and download the full feature set driver and installed and now have the rear HP Printer Wizard. It's kinda diiferent tho of previous version I had installed with the CD supplied with the printer, a year or two there therefore needs to be a more recent version of the help system.

What happened here HP? Did a silent update killed the previous Printer Wizard? Would really like to know...

Thank you.

Tags: HP Printers

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