Disk drive not found in the Satellite P845T-102 (Code 19)

Hello

I recently bought a Satellite P845T-102 and the disk drive is not recognized by Windows (Windows 8). Does not appear in my computer, has no light and will not eject.

The drive is a TSSTcorp CDDVDW TS-U633J.

This is the first time I tried to use it so I don't know if it was never acknowledged, or if a windows update caused a problem.

Troubleshooting it says my driver is up to date, and Manager of devices displays the following message is displayed:

"Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) »

I have tried to uninstall the device in Device Manager and rebooting without success and have also tried to download the driver on the Toshiba site.

I would appreciate any advice to help solve this problem.

Post edited by: gt79

I put t know if this will help but check please - http://support.toshiba.com/support/viewContentDetail?ct=SB&soid=445782&ref=EV

Tags: Toshiba

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