Distiller API events are not run

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  ----------------------------------------------------
  In collector.log, find the exception:
  ----------------------------------------------------
  
  July 8, 2010 07:12:54, PageViewHandler of ERROR 613 - not able to retrieve user: com.plumtree.analytics.collector.exception.DimensionManagerException: could not insert dimension in the database
  com.plumtree.analytics.collector.exception.DimensionManagerException: not able to insert in the database dimension
  at com.plumtree.analytics.collector.cache.DimensionManager.insertDB(DimensionManager.java:271)
  at com.plumtree.analytics.collector.cache.DimensionManager.manageDBImage(DimensionManager.java:139)
  at com.plumtree.analytics.collector.cache.DimensionManager.handleNewDimension(DimensionManager.java:85)
  at com.plumtree.analytics.collector.eventhandler.BaseEventHandler.insertDimension(BaseEventHandler.java:63)
  at com.plumtree.analytics.collector.eventhandler.BaseEventHandler.getUser(BaseEventHandler.java:198)
  at com.plumtree.analytics.collector.eventhandler.PageViewHandler.handle(PageViewHandler.java:71)
  at com.plumtree.analytics.collector.DataResolver.handleEvent(DataResolver.java:165)
  at com.plumtree.analytics.collector.DataResolver.run(DataResolver.java:126)
  Caused by: org.hibernate.MappingException: unknown entity: com.plumtree.analytics.core.persist.BaseCustomEventDimension$ $BeanGeneratorByCGLIB$ $6a0493c4
  at org.hibernate.impl.SessionFactoryImpl.getEntityPersister(SessionFactoryImpl.java:569)
  at org.hibernate.impl.SessionImpl.getEntityPersister(SessionImpl.java:1086)
  at org.hibernate.event.def.AbstractSaveEventListener.saveWithGeneratedId(AbstractSaveEventListener.java:83)
  at org.hibernate.event.def.DefaultSaveOrUpdateEventListener.saveWithGeneratedOrRequestedId(DefaultSaveOrUpdateEventListener.java:184)
  at org.hibernate.event.def.DefaultSaveEventListener.saveWithGeneratedOrRequestedId(DefaultSaveEventListener.java:33)
  at org.hibernate.event.def.DefaultSaveOrUpdateEventListener.entityIsTransient(DefaultSaveOrUpdateEventListener.java:173)
  at org.hibernate.event.def.DefaultSaveEventListener.performSaveOrUpdate(DefaultSaveEventListener.java:27)
  at org.hibernate.event.def.DefaultSaveOrUpdateEventListener.onSaveOrUpdate(DefaultSaveOrUpdateEventListener.java:69)
  at org.hibernate.impl.SessionImpl.save(SessionImpl.java:481)
  at org.hibernate.impl.SessionImpl.save(SessionImpl.java:476)
  at com.plumtree.analytics.collector.cache.DimensionManager.insertDB(DimensionManager.java:266)
  ... 7 more
  
  ---------------------------------------------------------------
  In analyticsui.log, we find the exception below:
  ---------------------------------------------------------------
  
  July 8, 2010 06:50:25, Configuration of 910 ERROR - could not compile the mapping document
  org.hibernate.MappingException: duplicate import: com.plumtree.analytics.core.persist.BaseCustomEventFact$ $BeanGeneratorByCGLIB$ $6a896b0d
  at org.hibernate.cfg.Mappings.addImport(Mappings.java:105)
  at org.hibernate.cfg.HbmBinder.bindPersistentClassCommonValues(HbmBinder.java:541)
  at org.hibernate.cfg.HbmBinder.bindClass(HbmBinder.java:488)
  at org.hibernate.cfg.HbmBinder.bindRootClass(HbmBinder.java:234)
  at org.hibernate.cfg.HbmBinder.bindRoot(HbmBinder.java:152)
  at org.hibernate.cfg.Configuration.add(Configuration.java:362)
  at org.hibernate.cfg.Configuration.addXML(Configuration.java:317)
  at com.plumtree.analytics.core.HibernateUtil.loadEventMappings(HibernateUtil.java:796)
  at com.plumtree.analytics.core.HibernateUtil.loadEventMappings(HibernateUtil.java:652)
  at com.plumtree.analytics.core.HibernateUtil.refreshCustomEvents(HibernateUtil.java:496)
  at com.plumtree.analytics.ui.common.AnalyticsInitServlet.init(AnalyticsInitServlet.java:104)
  at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1161)
  at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:981)
  at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4045)
  at org.apache.catalina.core.StandardContext.start(StandardContext.java:4351)
  at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:791)
  at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:771)
  at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:525)
  at org.apache.catalina.startup.HostConfig.deployDirectory(HostConfig.java:920)
  at org.apache.catalina.startup.HostConfig.deployDirectories(HostConfig.java:883)
  at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:492)
  at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1138)
  at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:311)
  at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:117)
  at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
  at org.apache.catalina.core.StandardHost.start(StandardHost.java:719)
  at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
  at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
  at org.apache.catalina.core.StandardService.start(StandardService.java:516)
  at org.apache.catalina.core.StandardServer.start(StandardServer.java:710)
  at org.apache.catalina.startup.Catalina.start(Catalina.java:566)
  at sun.reflect.NativeMethodAccessorImpl.invoke0 (Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
  at java.lang.reflect.Method.invoke(Method.java:585)
  at com.plumtree.container.Bootstrap.start(Bootstrap.java:531)
  at com.plumtree.container.Bootstrap.main (Bootstrap.java:254)
  at sun.reflect.NativeMethodAccessorImpl.invoke0 (Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
  at java.lang.reflect.Method.invoke(Method.java:585)
  at org.tanukisoftware.wrapper.WrapperStartStopApp.run(WrapperStartStopApp.java:238)
  at java.lang.Thread.run(Thread.java:595)
  July 8, 2010 06:50:25, Configuration of ERROR 915 - couldn't set up XML data store
  org.hibernate.MappingException: duplicate import: com.plumtree.analytics.core.persist.BaseCustomEventFact$ $BeanGeneratorByCGLIB$ $6a896b0d
  at org.hibernate.cfg.Mappings.addImport(Mappings.java:105)
  at org.hibernate.cfg.HbmBinder.bindPersistentClassCommonValues(HbmBinder.java:541)
  at org.hibernate.cfg.HbmBinder.bindClass(HbmBinder.java:488)
  at org.hibernate.cfg.HbmBinder.bindRootClass(HbmBinder.java:234)
  at org.hibernate.cfg.HbmBinder.bindRoot(HbmBinder.java:152)
  at org.hibernate.cfg.Configuration.add(Configuration.java:362)
  at org.hibernate.cfg.Configuration.addXML(Configuration.java:317)
  at com.plumtree.analytics.core.HibernateUtil.loadEventMappings(HibernateUtil.java:796)
  at com.plumtree.analytics.core.HibernateUtil.loadEventMappings(HibernateUtil.java:652)
  at com.plumtree.analytics.core.HibernateUtil.refreshCustomEvents(HibernateUtil.java:496)
  at com.plumtree.analytics.ui.common.AnalyticsInitServlet.init(AnalyticsInitServlet.java:104)
  at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1161)
  at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:981)
  at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4045)
  at org.apache.catalina.core.StandardContext.start(StandardContext.java:4351)
  at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:791)
  at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:771)
  at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:525)
  at org.apache.catalina.startup.HostConfig.deployDirectory(HostConfig.java:920)
  at org.apache.catalina.startup.HostConfig.deployDirectories(HostConfig.java:883)
  at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:492)
  at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1138)
  at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:311)
  at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:117)
  at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
  at org.apache.catalina.core.StandardHost.start(StandardHost.java:719)
  at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
  at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
  at org.apache.catalina.core.StandardService.start(StandardService.java:516)
  at org.apache.catalina.core.StandardServer.start(StandardServer.java:710)
  at org.apache.catalina.startup.Catalina.start(Catalina.java:566)
  at sun.reflect.NativeMethodAccessorImpl.invoke0 (Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
  at java.lang.reflect.Method.invoke(Method.java:585)
  at com.plumtree.container.Bootstrap.start(Bootstrap.java:531)
  at com.plumtree.container.Bootstrap.main (Bootstrap.java:254)
  at sun.reflect.NativeMethodAccessorImpl.invoke0 (Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
  at java.lang.reflect.Method.invoke(Method.java:585)
  at org.tanukisoftware.wrapper.WrapperStartStopApp.run(WrapperStartStopApp.java:238)
  at java.lang.Thread.run(Thread.java:595)
  
  
  ---------------------------------------------------
  wrapper_collector.log
  ---------------------------------------------------
  
  INFO | JVM 1 | 2009/11/10 17:25:22 | at com.plumtree.analytics.collector.eventhandler.PortletViewHandler.handle(PortletViewHandler.java:46)
  INFO | JVM 1 | 2009/11/10 17:25:22 | at com.plumtree.analytics.collector.DataResolver.handleEvent(DataResolver.java:165)
  INFO | JVM 1 | 2009/11/10 17:25:22 | at com.plumtree.analytics.collector.DataResolver.run(DataResolver.java:126)
  INFO | JVM 1 | 2009/11/10 17:25:22 | Caused by: java.sql.SQLException: [plumtree] [Oracle JDBC Driver] [Oracle] ORA-00001: unique constraint (ANALYTICSDBUSER. IX_USERBYUSERID) violated
  INFO | JVM 1 | 2009/11/10 17:25:22 |
  INFO | JVM 1 | 2009/11/10 17:25:22 | at com.plumtree.jdbc.base.BaseExceptions.createException (unknown Source)

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  "Setup ERROR - not able to configure XML data store.
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  Here's what I use and recommend: (these are all free and very effective versions.)

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  Signed by: n/a, hr = 0 x 80070002

  Product name: Windows 7 Professional

  Architecture: 0 x 00000009

  Build lab: 7601.win7sp1_gdr.130318 - 1533

  TTS error:

  Validation of diagnosis:

  Resolution state: n/a

  Given Vista WgaER-->

  ThreatID (s): n/a, hr = 0 x 80070002

  Version: N/a, hr = 0 x 80070002

  Windows XP Notifications data-->

  Cached result: n/a, hr = 0 x 80070002

  File: No.

  Version: N/a, hr = 0 x 80070002

  WgaTray.exe signed by: n/a, hr = 0 x 80070002

  WgaLogon.dll signed by: n/a, hr = 0 x 80070002

  OGA Notifications data-->

  Cached result: n/a, hr = 0 x 80070002

  Version: N/a, hr = 0 x 80070002

  OGAExec.exe signed by: n/a, hr = 0 x 80070002

  OGAAddin.dll signed by: n/a, hr = 0 x 80070002

  OGA data-->

  Office status: 109 n/a

  OGA Version: N/a, 0 x 80070002

  Signed by: n/a, hr = 0 x 80070002

  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Data browser-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

  Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

  Download signed ActiveX controls: fast

  Download unsigned ActiveX controls: disabled

  Run ActiveX controls and plug-ins: allowed

  Initialize and script ActiveX controls not marked as safe: disabled

  Allow the Internet Explorer Webbrowser control scripts: disabled

  Active scripting: allowed

  Recognized ActiveX controls safe for scripting: allowed

  Analysis of file data-->

  [File mismatch: C:\windows\system32\en-US\sppuinotify.dll.mui[Hr = 0 x 80092003]

  Other data-->

  Office details: {3BD02B4D-F048-4D3D-BB10-ECF25C405DCD}1.9.0027.06.1.7601.2.00010100.1.0.048x 64*-*-*-*-6P6GT2S-1-5-21-3694171884-2415530375-3274329710Hewlett-PackardHP ProBook s 4540Hewlett-Packard68IRR worm 00371-OEM-8992671-00008
  . F.0120120419000000.000000 + 000F0073A07018400FE0c 090409AUS Eastern Standard Time(GMT+10:00)03HPQOEMSLIC-MPC109  
  Content Spsys.log: 0 x 80070002
  License data-->
  The software licensing service version: 6.1.7601.17514
  Name: Windows 7 Professional edition
  Description: operating system Windows - Windows (r) 7, channel OEM_SLP
  Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
  ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00371-00178-926-700008-02-3081-7601.0000-3352012
  Installation ID: 022076447202033002373893326466167513839586045240370656
  Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial product key: 6P6GT
  License status: licensed
  Remaining Windows rearm count: 1
  Trust time: 05/02/2013-14:06:40
  Windows Activation Technologies-->
  HrOffline: 0x8004FE22
  HrOnline: n/a
  Beyond: 0 x 0000000000000400
  Event timestamp: 5:2:2013 14:03
  ActiveX: Registered, Version: 7.1.7600.16395
  The admin service: recorded, Version: 7.1.7600.16395
  Output beyond bitmask:
  Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  --> HWID data
  Current Hash HWID: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAln0Ar7CNooG2QT6CnJY + hf4M9kGWYw is
  Activation 1.0 data OEM-->
  N/A
  Activation 2.0 data OEM-->
  BIOS valid for OA 2.0: Yes
  Windows marker version: 0 x 20001
  OEMID and OEMTableID consistent: Yes
  BIOS information:
  ACPI Table name OEMID value OEMTableID value
  APIC HPQOEM 17F6
  FACP HPQOEM 17F6
  HPET HPQOEM 17F6
  MCFG HPQOEM 17F6
  ASF! HPQOEM 17F6
  SSDT HPQOEM SataAhci
  SSDT HPQOEM SataAhci
  SLIC SLIC-MPC HPQOEM
  MSDM HPQOEM SLIC-MPC
  ADELINE HPQOEM 17F6
  SSDT HPQOEM SataAhci
  SSDT HPQOEM SataAhci
  FPDT INTEL IVB - CPT

  You will get NOT anywhere with activation until the Tamper file is processed!

  Run a full scan of CHKDSK and SFC...

  Click Start > all programs > Accessories

  Right-click on the entry of the command line

  Select run as administrator and accept the UAC - elevated command prompt window prompt should appear.

  At the command prompt, type

  CHKDSK C: /R

  and press the Enter key.

  We'll tell you that the disc is locked,

  and the CHKDSK will run the next time he started - press Y, press ENTER, and then restart.

  The CHKDSK command will take a few hours depending on the size of the disk, so be patient!

  Once executed, the command CHKDSK Windows should start normally (possibly after a second auto).

  Then, run the SFC.

  SFC - SFC System - Instructions

  Click Start > all programs > Accessories

  Right-click on the entry of the command line

  Select run as administrator and accept the UAC - elevated command prompt window prompt should appear.

  At the command prompt, type

  SFC/SCANNOW

  and press the Enter key

  Wait for that analysis at the end - make a note of any error messages - and then restart.

  Copy the created CBS.log (C:\Windows\Logs\CBS\CBS.log) file on your desktop (you can not manipulate directly) can compress the copy and transfer it to your Public SkyDrive folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

  Post a new MGADiag report with details of any error messages encountered.