Does anyone else's problems w / delivery folios &; Adobe servers?
Out of nowhere my last folio is having what is clearly the problems of Adobe server - few people have written in saying the new folio freezes in the middle of the download and close unexpectedly. Adobe technical support was not helpful and told to make a new application - at the same time most of my readers is fine download. I don't know what to do and curious to know if this is happened to anyone else?
Adobe only technicians Council gave is that I need to build a new application - which is absurd because many readers have no problems to download this new folio - I can't imagine what could complete a new application.
I feel I'm getting technical support badly and am curious to know if anyone has had this happen.
For the record - well I don't have a 9 - iOS iOS app 9 users were able to download the folio fine - if it's not exactly the question.
Thanks for all the tips
-JeF
BackstoryMagazine ... your viewer is a 32.0.3 version which was to build on 25 September 2014 and I suspect that may run you into a problem of download that we fixed with v32.1 (Digital Publishing Suite help |) DPS Bug Fix Release Notes)-see below:
V32.1 bugs 29 September 2014
Download the failures of large files With v32 iOS apps, download of the significant assets via a slow connection caused a timeout to occur, resulting in a failure of a transfer. Specifically, this problem occurred when a part of a Folio took longer than 120 seconds to download on the device. This problem has been resolved with version v32.1. The solution is to reconstruct and resubmit your iOS app.
You would have to rebuild your viewer and try again.
Tags: Digital Publishing Suite
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