Does not meet a request to shutdown or restart

MacBook Pro retina, 15-inch, late 2013 2.3 GHz Intel Core i7 running OS El Capitan worm 10.11.6, it fails to respond to a request in the Apple menu to stop or restart.  I checked to see if all programs work always stop preventive action.  the only way to stop the mac is to hold down the power button and force a shutdown.

Clues?

Reset the SMC and the MVRAM:

https://support.Apple.com/en-us/HT201295

https://support.Apple.com/en-us/HT204063

Any change?

Ciao.

Tags: Notebooks

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