6520 inkjet printer all-in-one: printer does not obey orders requested

When I try to change the printer from printing, for example a booklet to print a standard A4 size single sheet it does not obey the request, I have uninstalled and reinstalled the printer software and check the updates for software and drivers with no result.

Anybopdy can help?

Hi @Brisey,

Welcome to the Forums of HP Support! I see you are having problems printing to A4 paper size. I would like to help you today. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

I have provided a document to check the paper type and size settings of paper in the print driver, Printers HP Photosmart 6520 - Printing Documents (Windows).

If you still encounter problems printing to A4 paper size, change the location settings on the computer to the default paper settings see if that will help.

  • Go to start, Control Panel, language and region.
  • Select the location tab, click the menu down and select the United States.
  • Then, click the Formats tab and click the menu down and select English (United States).

Restart the computer.

Again, check the paper size settings in the driver printing and the application you are printing from, go to file, Page Setup and select the correct paper size.

You can also install a generic driver, if the problem persists.
On the computer, go to start, devices and printers, select Add a printer. Follow the steps, select HP and Deskjet 9800 in the list. Set it as default printer.

Please let me know the results and if there is anything else I can help you. Thank you.

Tags: HP Printers

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