don't know password admin windows 8

I work at a pawn shop, and we had recently a computer gateway windows 8 out to be offered for sale. We have a problem clean because it is registered under the lady who pawned it with us, and she is not going to give us the administrator password.  Should be wiped the computer to make sure that nobody gets their personal information when it is sold.

I tried a command prompt after adding a new account, but it will not allow me access because I can not do as an administrator.  before ask you, no we have no reset disks or password reset disks.  I was wondering if there is something we can do to get into the Administrator profile, or how to reset it with out being in the admin profile (whenever I try to do whatever it is he's asking administrator password).   Thank you very much.

Microsoft's strategy concerning lost or forgotten passwords:
https://support.Microsoft.com/kb/189126/en-us

Tags: Windows

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