Don't know what happened

my laptop was working fine, surf through the internet until he appeared have to update... so I clicked it and it when through the whole update process, and then it asked me to restart my laptop I did and now it is not the same more I can not go to the internet and turned on my normal settings wheen he told me that my windows vista is not genuine , but the product key # on the bottom of my laptop and I did but it still does not work... now I using microsoft all... Please do not know what else to do

Thank you for the help

Thank you for using the Microsoft Windows Vista Forums.

Since this problem you encounter began after that windows update, you can use the System Restore tool to return your computer to an earlier point in time. The tool using System Restore may not necessarily help you determine the problem. When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

Before you start Please back up your data

To restore the operating system to an earlier point in time, follow these steps:

·         Click Start, type System Restore in the search box, and then click System Restore in the list programs. If you are prompted for an administrator password or a confirmation, type your password or click on continue.

·         In the System Restore dialog box, click choose a different restore point, and then click on Next.

·         In the list of restore points, click a restore point created before you started having the problem, and then click Next.

·         Click Finish.

·         The computer restarts and system files and settings are back to the State they were in when the restore point was created.

If it is a problem of update, the best way to solve this problem is to apply only updates one at a time to determine which updates is causing this problem.

Click on start-> all programs-> Windows Update, click on change settings in the left menu. Select download updates but let me choose whether to install them, click OK. When you are alerted to install a new update, in this window, click updates see, uncheck all updates and select one at a time, install it, restart your computer, test and update. Once you find the update either continue to ignore it, or look for it at http://support.microsoft.com/.

If please reply and let us know if your problem is resolved or if you need further assistance.

David O
Microsoft Answers Support Engineer
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Tags: Windows

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