Download files for use in Illustrator CS5 Adobe Capture CC
I want to download three SVG files I created in CC Capture on my iPad for use on my Mac desktop where I would edit in Illustrator CS5 (upgrade to CC is not an option for me right now). I see the asset via my Adobe account, but I can't access it.
Is there a way to do this is not obvious to me?
Thanks in advance for advice on this.
Dave
Hi Dave! I'm sorry for your inconvenience. Unfortunately, CC libraries are only available with the CC apps version. However, there may be a way around this problem. If you download the trial version of CC, you should then be able to open your forms through libraries within the CC AI. Then you should be able to save them as. SVG and open them in CS5. This only works if you have not yet downloaded a free trial version.
Download and install a free trial Adobe Creative Cloud
Let me know if that helps!
-Kathleen
Tags: Adobe Capture
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Martine is a copy of what happened before you ask a question, in the case of any use:
Do you want to now support the CS6 file that I can download so I can use the product with her key?
Thank you
Ronald Stein
De : Adobe < deleted by the moderator >
Sent: April 14, 2016 15:39
To: Ronald Stein < deleted by the moderator >
Topic: Transcript of your chatFor additional help, contact us at the http://helpx.Adobe.com/contact.html
General information
Cat start time
April 14, 2016 10:18:46 CEST
End of conversation
April 14, 2016 10:39:06 AM IS
Duration (time real cat)
00:20:20
Operator
Abdelmouneim
Transcript of the chat
info: Thank you for your patience.
In the meantime, you can try our community forums where experts are available 24 hours on 24, 7 days a week
info: now you are chatting with abdelmouneim.
Please do not close the discussion window or browser tab because it will end our chat session.
Abdelmouneim: Hello! Welcome to the Adobe Customer Service.
Abdelmouneim: I'm reviewing your question. Please stay on the line and do not close the chat window or browser in order to ensure that our chat session is not interrupted.
Abdelmouneim: as directed by your submission of cat, I understand that you want to have the serial number for cs4. Is this correct?
Abdelmouneim: are we still connected?
Ronald Stein: so I only now and do not cloud use yet, so asking this way for you to find my file to see if I had CS6.
Abdelmouneim: Thank you for the information.
Abdelmouneim: Please allow me 1-2 minute (s) to review the details of your account.
Ronald Stein: do you need my e-mail address and possibly password?
Abdelmouneim: No, thank you
Abdelmouneim: I am able to see the serial number for Cs6 in your account, please sign in control.
Ronald Stein: I do not understand what means 'please connect the control'?
Abdelmouneim: no problem, I will guide you.
Ronald Stein: Thank you
Abdelmouneim: step 1-to view the list of your registered products and their serial numbers, go to the accounts of Adobe and sign in using your Adobe ID and password.
Abdelmouneim: Are you connected?
Ronald Stein: . I found impossible to do - that's why I'm talking to you. Please give the link I couldn't find,
Abdelmouneim: , I'll send you the serial number.
Abdelmouneim: Please let me 2-3 minutes.
info: your chat transcript will be sent by < deleted by the moderator > at the end of your cat.
Abdelmouneim: Please check your Inbox.
Ronald Stein: which will take at least 10 minutes, as it has been like this for days now!
Ronald Stein: I still keep this connection open as well after I received your email afterwards? He will give Details of the CS6 if I?
Abdelmouneim: Okay, please check and let me know.
Abdelmouneim: you can contact us again if you face any issue, I'll keep the case open.
Ronald Stein: while I myself can this disconnect now?
Abdelmouneim: , Yes.
Abdelmouneim: is there anything else I can help you?
Ronald Stein: Thanks for your help so far! À.
Abdelmouneim: Please contact Adobe. We are available 7 days a week, 24 hours a day. Bye!Hello
You can find your series here key https://helpx.adobe.com/x-productkb/global/find-your-serial-number.html
Find the link to download here: https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
Let us know if this helps!
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