Download percentage moves back

My apologies for the issue from the point of view of the end-user. This isn't a matter of formal support, but rather a query which I hope can answer quickly here.

Our company uses the solution VMware Mirage of PC backup images. the version is 5.3.0.31896. on windoows 7 X 64 and I am a fairly active user.

The problem is my data are never completely downloaded and is usually glued on a percentage. the progression even goes two ways. Connection status is connected as you can see below (note also the last download time) I tried to leave overnight in a State of rest so that it may end, but there is still no progress. My question is how can ensure me that my system is backed up at least once completely?

Thanks to you, the people of sorts in advance!

New Bitmap Image.jpg

As you may know, Mirage leverages Microsoft VSS technology to maintain a consistent state of your machine for the upload.

Before begins a Mirage download takes a VSS snapshot and scan (init Upload) to obtain a manifest.

This operation is completed, which means that your machine was captured a VSS snapshot successfully.

Sometimes during the download of the VSS snapshot gets dropped for some reason any.

2015-11-20 00:43:47, 365 [38] DEBUG Wanova.Net.DataTransfer.MetaFileStreamManager cleanup called with nothing for cleaning.

2015-11-20 00:43:47, 366 [39] ERROR Wanova.Net.DataTransfer.DataTransferer failed to get a stream of data to send.

System.IO.FileNotFoundException: failed to open the file "c:\1 - Personal\the_w * ' with size 4246732800 and signature DA3A560CA2D93BC671682A9D916F968F.

File name: "c:\1 - Personal\the_w."

at Wanova.Net.DataTransfer.MultiFileSupplier.CreateFileStream (String path, size of Signature dataSignature, source of Int32, Int64)

at Wanova.Net.DataTransfer.MultiFileSupplier.InitCurrentFileStream)

at Wanova.Net.DataTransfer.MultiFileSupplier.MoveToNextStream)

to Wanova.Net.DataTransfer.MultiFileSupplier.GetCurrentStream (reminder of Action 1)

at Wanova.Net.DataTransfer.DataTransferer.BeginTransferNextBlock)

2015-11-20 00:43:47, 444 [9] event INFO Wanova.Desktop.Service.LogBook Reporting: major [VSS_FAILURE - VSS snapshot failure], minor [VSS_FAILED_TO_GET_SNAPSHOT_PROPERTIES - [VSS] could not get the properties snapshot], a message code internal VSS error: 0 x 80042308: the specified object was not found.

Suggested resolution: ensure that the MS Software Shadow Copy Provider Service and Volume Shadow Copy service are not disabled or restart these services.

Note: If this error occurs sporadically but downloads are for the most part successful, you can ignore this error. Otherwise, please contact VMware support.

2015-11-20 00:43:47, 444 [9] DEBUG Wanova.Agent.Agent received ReportEvent: type = customers, severity = warning, short_desc = 1, long_desc = 1011, timeOffset = 00:00:00

2015-11-20 00:43:47, 446 [9] WARN DesktopEventLogger VSS snapshot failure, [VSS] could not get the properties snapshot

Error code internal VSS: 0 x 80042308: the specified object was not found.

Suggested resolution: ensure that the MS Software Shadow Copy Provider Service and Volume Shadow Copy service are not disabled or restart these services.

Note: If this error occurs sporadically but downloads are for the most part successful, you can ignore this error. Otherwise, please contact VMware support.

Something caused the abandon VSS snapshot.

If it's Windows XP - instant that one is allowed and then a program can be taken on.

It could be a program or something else, perhaps the file get downloaded has an issue that caused the failed VSS snapshot?

You can look at the logs and see if it's the same file constantly.

You can not he saved, specific file types can be excluded from the download using policies set by your administrator.

Look at the Windows event log and you will see the events for the VSS service get taken by Mirage, can be.

Sometimes followed by VSS may be necessary to understand why the VSS gets dropped.

Use VMware KB 1037376.

Or: how: VSS tracing - ask the team to base - Site home - TechNet Articles

Also take a look at KB 2048764, VMware.

Good luck!

Tags: VMware

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