It won't let me download a movie, even if I have 40.8 GB of available storage iCloud. What should I do?

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• I don't understand why suddenly software won't let me export the movie My she tells me, on all projects, there is an unknown problem and won't let me export

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  1. what Internet browser do you use on your computer?
  2. that you get an error message when downloading a file?

  Method 1.
  If you suspect a virus activity I highly recommend to run a Scan of Virus online.

  Sometimes the security program installed might not be fair enough. I also recommend you update your security software regularly.

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  b. run the malware removal tool from Microsoft.

  Microsoft Malicious - 32-bit removal tool
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  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

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  Method 2.
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  I would recommend you to optimize internet explore.
  See the article below for steps optimize internet explore.
  How to optimize internet Explorer?
  http://support.Microsoft.com/kb/936213
   
  b. If nothing works to solve the issue try reset Internet Explorer.
  How reset internet Explorer?
  http://support.Microsoft.com/kb/923737
  IE reset warning:
  Please note that reset the settings of Internet Explorer running resets all of the settings defined by the user, including those established by the installed extensions, toolbars and other add-ons for IE by default. This includes all the security, privacy and settings area. Also this will erase browsing history, delete all temporary Internet, cookies, form data files and especially all the passwords.

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  Method 3.
  Check to see if the problem exists in Mode safe mode with networking. See the article below for the procedure safe mode in Windows XP
  A description of the options to start in Windows XP Mode
  http://support.Microsoft.com/kb/315222

  I hope this helps.

  Thank you, and in what concerns:
  Shekhar S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.
  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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  I just bought a new laptop about 4 days ago. It came with 10 Windows. The problem I have is, it does not download anything. I tried to share a youtube video, and it wouldn't let me. I tried to create an account with xbox (software on my computer), and it won't let me download anything from here. Is there a setting I need to change or take it back to the store?

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  Michelle

  Hi Michelle,

  Thanks for posting your query on the Microsoft Community.

  According to the description, I understand that you are unable to download anything.

  I would like to know some information.

  1. You are connected to the internet?

  2. You get no matter what error code or error message?

  Please check the date and time system and check if it is up-to-date.

  If it is not set correctly, please follow the link to change the date and time:

  http://Windows.Microsoft.com/en-us/Windows-8/clock-out-of-sync

  I suggest you follow the steps to run the internet connection Troubleshooter:

  Follow the steps below:

  (a) affects Windows and x together and select Control Panel.
  (b) click on troubleshooting.
  (c) click show all in the left side panel.
  (d) click on Internet connections.
  (e) follow the on-screen instructions to resolve this problem.

  Hope this information helps. Please let us know if you need any other help with Windows in the future. We will be happy to help you.