Download products purchased on my laptop
I bought Creative Suite Design Premium and have it on my PC. I would like to download some programs on my laptop to use in my travels. Can't seem to do it. Is it permits and what are the steps. When I tried to download programs on my laptop, I entered my serial number, but she did not accept it.
I used the chat service and the person who helped generate me a code of 'challenge '. He then gave me a "response code", which I came, and I was able to continue in the download process. The problem was that an "eligible existing product" is not found on my laptop, which is a weird message if you try to legitimately download your product on a secondary device. All secondary devices will have a product Adobe on them. I'm still not clear if there is a problem or get a response code of customer service is the only way to proceed. It may also be that I was downloading an old product (5.5 Design Suite Premium CS.)
Problem is solved.
Tags: Adobe
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