Download purchased will not be installed.

I bought and downloaded Adobe Photo Elements, V13 for Win and Adobe Photoshop elements V13 in the amount of $99.99.  The downloads were not working.  I think the download worked okay, but installation will not work.  I tried many attempts to get a refund.  I can't disable applications because they would not install.  Don't know where to turn because Adobe has no support to speak of a 'hot body '.  Someone else had a similar problem?

This message indicates a corrupted or incomplete download.

Try to download again from products download Photoshop Elements | 10, 11, 12, 13

If you really want a refund, see return, cancel or Exchange an Adobe order

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