El Capitan update downloaded but will not be installed

I have a late 2010 Macbook Air Yosemite running.  I want to level to El Capitan.  I can download El Capitan, but then nothing happens - he never moved the upgrade process and the computer is still in Yosemite.  I have restarted the download process three times now, with the same result every time.  Is it possible that I may find the downloaded file and force the installation?

Graham,

Open your Applications folder and look for an application install OS X El Capitan, if it finds in the Applications folder, double-click it.

Troubleshooting the Mac App Store - Apple Support may provide some clues.

Also, read cannot download Lion OS - says it is already downloaded, but it was not for some additional options.

Tags: Mac OS & System Software

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