during playback of the e mails his guard crashing, saying internet has stopped working? What can I do?

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  Hello

  1. what operating system do you use?

  2. don't you make changes to the computer?

  Method 1: Check in safe mode and the clean boot

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  As long you run norton anti-virus, your PC is restarted and repeatedly press F8 and then choose Safe mode and priming it and run full scan.

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  I see that this problem could be associated with a problem between Direct X and Shockwave.  It can be corrected either by:

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  To download and install the latest version of DirectX, follow these steps:
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  Also try the clean boot.

  Put your boot system helps determine if third-party applications or startup items are causing the problem. If so, you need to maybe contact the manufacturer of the program for updates or uninstall and reinstall the program.

  See the following article in the Microsoft KB for more information on how to solve a problem by performing a clean boot in Windows Vista or Windows 7:

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