Dvdram PavilionDV7 does not work

Hello

I have a problem, one of my friends has the laptop HP Pavilion DV7 - WY023EA #ABH. Everything was fine, but now dvdram does not work. In Solution Explorer, there is only hard drives, no optical device. When I open the Device Manager, I can see this dvdram, but it has a yellow under exclamation.  In the properties of the device, there is this: Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. Code 39.

I tried to reinstall the driver, update the driver with no good result can you help me please?

Thank you very much.

Hello

Try the following.

First, follow the procedure in respect of subheading "Let fix me it myself" on the link below to delete upper and lower filters.

http://support.Microsoft.com/kb/982116

When you are finished, click on the Menu start, open the all programs, open accessories, right-click on command prompt and select "run as Administrator".  In at the prompt, type the following command and press ENTER.

sfc/scannow                (Note that there is a space between sfc and /)

Let the entire process, then the output type and press ENTER.

Then, click on the Start Menu, open Control Panel and click Device Manager.  Click to open the CD/DVD-ROM drives.  Right-click on the drive and choose uninstall.  Do not delete if requested drivers.  When the device has been uninstalled click the icon 'Search for hardware changes' (usually just below help in the toolbar).  Let windows reinstall the disc and see if it works now.

Kind regards

DP - K

Tags: Notebooks

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