DW CS6 Creative cloud update fails...

Hello

My creative cloud of Dreamweaver CS6 update fails.

I searched the forum and tried the suggestions on this link:

http://helpx.Adobe.com/Creative-Suite/KB/error-u44m1p7-installing-updates-CCM.html

I can't solve my problem (I'm on OSX)

Dreamweaver CS6 creative cloud release - February 2013

Failed installation. Error code: U44M1P7

Here are some relevant excerpts from possiby in the Setup log:

30/08/13 12:50:16:381 | [WARNING] |  | OOBE. OF |  |  |  | 236264 | DW016: NOTES: cannot set the payload Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12 action-mul 12.2.0.0 {A9861095-6F8C-11E2-B313-84E4FE4B0A47} because it is already updated by Adobe Dreamweaver CC_13_AdobeDreamweaver13-mul 13.0.0.0 payload {FAC61638-0448-11E3-8C7A-BA7609CDF816}

30/08/13 12:50:16:381 | [WARNING] |  | OOBE. OF |  |  |  | 236264 | DW016: NOTES: cannot set the payload Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12 action-mul 12.2.0.0 {A9861095-6F8C-11E2-B313-84E4FE4B0A47} because it is already updated by Adobe Dreamweaver CC_13_AdobeDreamweaver13-mul 13.0.0.0 payload {FAC61638-0448-11E3-8C7A-BA7609CDF816}

30/08/13 12:50:16:381 | [WARNING] |  | OOBE. OF |  |  |  | 236264 | DW016: NOTES: impossible to define action to the Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12en_USLanguagePack 12.2.0.0 payload {B4373BA0-6F8C-11E2-B313-8D12919B6452} because it is already updated by payload Adobe Dreamweaver CC_13.1.0_AdobeDreamweaver13en_USLanguagePack 13.1.0.0 {E6217C2C-0448-11E3-8C7A-EC544DBB5468}

30/08/13 12:50:16:382 | [WARNING] |  | OOBE. OF |  |  |  | 236264 | DW016: NOTES: impossible to define action to the Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12en_USLanguagePack 12.2.0.0 payload {B4373BA0-6F8C-11E2-B313-8D12919B6452} because it is already updated by payload Adobe Dreamweaver CC_13.1.0_AdobeDreamweaver13en_USLanguagePack 13.1.0.0 {E6217C2C-0448-11E3-8C7A-EC544DBB5468}

30/08/13 12:50:16:382 | [WARNING] |  | OOBE. OF |  |  |  | 236264 | DW016: NOTES: impossible to define action to the Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12en_USLanguagePack 12.2.0.0 payload {B4373BA0-6F8C-11E2-B313-8D12919B6452} because it is already updated by payload Adobe Dreamweaver CC_13.1.0_AdobeDreamweaver13en_USLanguagePack 13.1.0.0 {E6217C2C-0448-11E3-8C7A-EC544DBB5468}

08.

Here are some:

30/08/13 12:50:16:406 | [INFO] |  | OOBE. OF |  |  |  | 236264 | INSTALLDIR successful path validation database path: / applications

30/08/13 12:50:16:533 | [INFO] |  | OOBE. OF |  |  |  | 236264 | Operations START InstallOperationsQueue unordered

30/08/13 12:50:16:533 | [INFO] |  | OOBE. OF |  |  |  | 236264 |   Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12 - mul 12.2.0.0 {A9861095-6F8C-11E2-B313-84E4FE4B0A47}: operation no

30/08/13 12:50:16:533 | [INFO] |  | OOBE. OF |  |  |  | 236264 |   Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12en_USLanguagePack 12.2.0.0 {B4373BA0-6F8C-11E2-B313-8D12919B6452}: operation no

30/08/13 12:50:16:533 | [INFO] |  | OOBE. OF |  |  |  | 236264 | Unordered InstallOperationsQueue to END operations

30/08/13 12:50:16:533 | [ERROR] |  | OOBE. OF |  |  |  | 236264 | DW028: InstallOperationsQueue: instruction set is empty

30/08/13 12:50:16:533 | [INFO] |  | OOBE. OF |  |  |  | 236264 | Payloads were committed before the flight.

30/08/13 12:50:16:533 | [INFO] |  | OOBE. OF |  |  |  | 236264 | Call pre-sessional custom Hook

30/08/13 12:50:16:533 | [INFO] |  | OOBE. OF |  |  |  | 236264 | Operations START InstallOperationsQueue unordered

30/08/13 12:50:16:533 | [INFO] |  | OOBE. OF |  |  |  | 236264 |   Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12 - mul 12.2.0.0 {A9861095-6F8C-11E2-B313-84E4FE4B0A47}: operation no

30/08/13 12:50:16:534 | [INFO] |  | OOBE. OF |  |  |  | 236264 |   Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12en_USLanguagePack 12.2.0.0 {B4373BA0-6F8C-11E2-B313-8D12919B6452}: operation no

30/08/13 12:50:16:534 | [INFO] |  | OOBE. OF |  |  |  | 236264 | Unordered InstallOperationsQueue to END operations

30/08/13 12:50:16:534 | [ERROR] |  | OOBE. OF |  |  |  | 236264 | DW028: InstallOperationsQueue: instruction set is empty

30/08/13 12:50:16:534 | [FATAL] |  | OOBE. OF |  |  |  | 236264 | DW028: Could not open the queue of the operation

30/08/13 12:50:18:562 | [INFO] |  | OOBE. OF |  |  |  | 236264 | Total number of installed components: 0

30/08/13 12:50:18:562 | [INFO] |  | OOBE. OF |  |  |  | 236264 | Total components repaired: 0

30/08/13 12:50:18:562 | [INFO] |  | OOBE. OF |  |  |  | 236264 | Total number of removed components: 0

30/08/13 12:50:18:562 | [INFO] |  | OOBE. OF |  |  |  | 236264 | Call post-Forum custom Hook

30/08/13 12:50:18:563 | [INFO] |  | OOBE. OF |  |  |  | 236264 | : TIMER END: [Total Timer] took 7528 milliseconds (7,528 seconds) DTR = 4,78215 Kbps (0.00467007 Mbps)

30/08/13 12:50:19:564 | [INFO] |  | OOBE. OF |  |  |  | 236264 | -------------------------------------- Summary --------------------------------------

30/08/13 12:50:19:564 | [INFO] |  | OOBE. OF |  |  |  | 236264 |  -fatal error 1, 2 (s) error

30/08/13 12:50:19:564 | [INFO] |  | OOBE. OF |  |  |  | 236264 | The OSX version: 10.7.5

30/08/13 12:50:19:564 | [INFO] |  | OOBE. OF |  |  |  | 236264 |

30/08/13 12:50:19:564 | [INFO] |  | OOBE. OF |  |  |  | 236264 | ERROR: DW028: InstallOperationsQueue: instruction set is empty

30/08/13 12:50:19:564 | [INFO] |  | OOBE. OF |  |  |  | 236264 | ERROR: DW028: InstallOperationsQueue: instruction set is empty

30/08/13 12:50:19:564 | [INFO] |  | OOBE. OF |  |  |  | 236264 | FATAL: DW028: could not open the queue of the operation

30/08/13 12:50:19:564 | [INFO] |  | OOBE. OF |  |  |  | 236264 |

30/08/13 12:50:19:564 | [INFO] |  | OOBE. OF |  |  |  | 236264 | Please find the error string above to find when the error occurred.

30/08/13 12:50:19:564 | [INFO] |  | OOBE. OF |  |  |  | 236264 | These errors resulted in installer exit code mentioned below.

30/08/13 12:50:19:564 | [INFO] |  | OOBE. OF |  |  |  | 236264 | -------------------------------------------------------------------------------------

30/08/13 12:50:19:564 | [INFO] |  | OOBE. OF |  |  |  | 236264 |

30/08/13 12:50:19:564 | [INFO] |  | OOBE. OF |  |  |  | 236264 | Exit code: 7 - could not complete the silent workflow.

I tried to uninstall DW CS6 and downloading/installing at least twice and always end up here.

(Note that I have CC DW & a beta installed too).

Could someone informed please shed some light on this problem?  (I can send the entire log if necessary).

Thank you very much

Luis.

Hi Jeff,

I'm sorry - my Mac recently have a utility called xtraFinder that, among other things, ordered files on top (windows style) - something that I didn't used to, when I jumped in the utilities and types "teen," he showed me a few Adobe files and not file (since it's at the top)...

As user error, even if I was a Mac guru for an eternity.

I removed anyway - DW CS6 using this link and removed the CC DW too, because I suspected that was causing the problem.

Then, I installed DW CS6 and updated it is fine.

Then, I installed DW CC and updated it is fine.

Finally, all right.

Thanks for your help, without which I would not have reached the solution.

Luis.

Tags: Adobe

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