E:91:01 message on screen

Hello, I get a flashing message E:91:01 on the screen of my camcorder. I already have to support and they told me to format the hard drive, but it did not work, I also tried the procedure to reset, but without success. What can I do else? is it possible to re - install the firmware or something? Any suggestion is appreciated.
Thank you

The HDR-PJ50V model is

Thank you for your post and welcome to the forums.

Using a Memory Stick or SD? If so, then take the card out of the camera and the format of the card using the computer. After formatting the card using the computer, and then insert the card in the camera and format again. If this does not work and you have tried the troubleshooting steps on page 60 of the user manual, then I suggest to contact the Sony Support. If you had already contacted Sony Support and the suggestion to format the HARD drive did not eliminate the error code, then the next step would be to repair the camcorder. You can get extra support for the repair here:
http://eSupport.Sony.com/us/p/support-c... l = HDRPJ50V

Tags: Sony Products

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