E5420 - 10 Windows detects no microphone - is there a solution?

Hello

After the constant reminders to update my E5420 Latitude from Windows 7 to Windows 10, I decided to go ahead and do it.  Tools update of Microsoft said that my system is compatible.  The update worked fine, but after a few hours of use of Windows 10, I discovered that the microphone did not work.  In Control Panel > Sound > recording, she showed that no microphone was present.  The application of two I use who use the micro - Gchat and Skype - show also no available microphone.

Looking at my system on dell.com, it shows that the E5420 has not been tested with Windows 10 and that all functions may not work.  My system confirms that!  No microphone.  (All BIOS and drivers are later, and I've updated W10 after installation.)

Is there no workaround available solution that will make the built-in microphone of the E5420 to work under Windows 10?  Perhaps there is a Dell approved no driver that would work?

Note: I started Windows 7 and worked well.  I can stay with W7, but I would prefer to use W10 if there is a solution to this problem with the microphone.

Thanks for any help.

John

Hello John. It has developed a couple of times before with the e5420. This is the same advice I gave others but I don't remember if I got a response saying whether or not it worked. If you have not already done so, install an IDT driver in compatibility mode. You can find all the drivers IDT in Latitude E5420 html page. There is 2 of them for Windows - try an older first.

1. download and save the driver to your desktop.
2. double-click the new icon on the desktop to extract (unzip) the files of the driver.
3. the wizard of the extractor will create a new folder for the driver files. It will be located at the "c:\dell\drivers\xxxxxx". Note the exact location that the wizard creates.
4. If the driver begins to install automatically, stop (cancel) installation.
5. search for the driver files on the hard drive (the location you noted).
6. find the file "setup.exe".
7. right click on setup.exe to open the context menu.
8. Select Properties.
9. Select the Compatibility tab.
10. check the box "run this program in compatibility mode for"... Win7.

If this does not help, try a more recent. If no help then I would suggest returning the laptop back to Win7 if find you 10 features to be higher than 7.

Tags: Dell Laptop

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