EA8500 put in place the problem

Current nine EA8500 to install it on a system Win10 (fully updated).  Router works through internet modem signal cable to the computer.  But the computer can not find the router.  I tried 192.168.1.1 via a browser (PW 'admin').  Can not find the router.

Checked the address IP address of the computer and it only is not the IP address of the router.  Tried ipconfig/release times logged in and unplugged the cable modem (but connected to the router).  Restarted the computer, reset the router, tried the button manual WiFi on the back of the router (no SSID when the light is on), has attempted to access linksyssmartwifi.com (get message that 'my Linksys router requries series EA Smart WiFi Firmware', so that the router is not be seen via the site web eihter.)

It's as if the computer does not know that the router is there.  Was chatting and they basically walked me thorugh the things that I had already tried.

Thoughts?

MikeM01 wrote:

Current nine EA8500 to install it on a system Win10 (fully updated).  Router works through internet modem signal cable to the computer.  But the computer can not find the router.  I tried 192.168.1.1 via a browser (PW 'admin').  Can not find the router.

Checked the address IP address of the computer and it only is not the IP address of the router.  Tried ipconfig/release times logged in and unplugged the cable modem (but connected to the router).  Restarted the computer, reset the router, tried the button manual WiFi on the back of the router (no SSID when the light is on), has attempted to access linksyssmartwifi.com (get message that 'my Linksys router requries series EA Smart WiFi Firmware', so that the router is not be seen via the site web eihter.)

It's as if the computer does not know that the router is there.  Was chatting and they basically walked me thorugh the things that I had already tried.

Thoughts?

Connect the computer directly to the modem ISP. If it works then computer and the ISP connection is good.

Then with the ISP modem unplugged EA8500 connect the computer via Ethernet and LAN port and see if you get an IP address. If you don't get an IP address, the EA8500 is probably defective and I recommend swapping\RMA for other EA8500 to the store of purchase.

The IMO the EA8500 is an excellent router.

Tags: Linksys Routers

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